We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving Lessons

Michaels' Driving School Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

This profile includes complaints for Michaels' Driving School Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michaels' Driving School Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Son completed driver education classroom in August 2022. We arrived at the ******** DMV today to find out that Michaels did not file paperwork with the state to show he had completed the course. I called to find the school has since been taken over by another school and that I had to call an office at the Secretary of State. Called the SoS at 12:20pm today. They let me know that they would take about two weeks to investigate. I had a paper notarized copy of the form stating that hed completed the course.

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my daughter up for Michaels Driving School *************. in which I paid the full on 9/29/2022 prior to her starting of $595. This was to include the following: enrollment fee, text books and study materials behind the wheel instruction, and certification fees. My Daughter started on 9/8/2022 and finished all of her classroom portion on 10/4/2022. She also received her drivers permit on 8/11/2022 When requesting the behind the wheel training I was told a driver instructor would call to set up after 2 cancellations I called to see whyfound out about closure and was sent certified proof of her class time as I directly requested! So, NOW how can we proceed with completing the course or any type of monetary refund. That is theft, No communication, did not provide service for the payment made. I have all receipts and names. I fully document everything! Please help! All receipts and paperwork including names *** numbers attached!

    • Initial Complaint

      Date:02/27/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my son up for Michaels Driving School in which I paid the full amount of $545. This was to include the following: enrollment fee, text books and study materials behind the wheel instruction, and certification fees. My son began on December 12, 2022 and finished his classroom portion on January 9, 2023. He did receive his drivers permit on December 20, 2022. When requesting the behind the wheel training I was told a driver instructor would call to set up. After not receiving a call for three weeks I began to call Michaels and realized their phone numbers had been disconnected. I reached out through social media to the community and found out that Michaels had closed their doors without any notification on how to proceed with completing the course or any type of monetary refund. I now have to figure out if my son needs to still complete any type of training and I expect at least half of my Money back that I paid.

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $595 for the teen driving class to include the classroom portion plus 6 hours behind the wheel with an instructor. My son completed the classroom portion last fall. I have been trying since December to get the driving portion scheduled. I've made several calls, each time and told someone will get back to me. Finally got an appt with instructor for 6 weeks out. The appt came and went today-- no instructor. Texted her and she said company is "out of business, we should have been notified". Now I'm out $595 and have no idea where his records are. I've paid for a service I didn't receive and was left with no contact information. Phone number doesn't work - website is gone.I've used this company for my other 2 sons and was very happy with them.

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was enrolled in Michael's driving school, he is expected to complete his behind the wheel, and he already completed the coursework last fall, but doesn't have any verification and now it looks like Michael's Driving school is no longer in business and we cannot get in touch with anyone, what is our recourse?We would like to either get this verified so he can move forward with getting his neind the wheels and be able to get his driver's license in August.

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was enrolled in drivers *** We went to take him tonight and they put a note on the door and it said something about management and reconstruction. I called and they are out of business. I want a refund. They are scammers.

    Michaels' Driving School Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.