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Business Profile

Heating and Air Conditioning

Seven Star Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Seven Star Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seven Star Heating & Cooling has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had this company clean my vents on May 11, 2021. I gave them a check for $249.00. Check number ****. The check was cashed within a few days. On October 27, 2023, the check was again presented to the bank and they received the payment again. Same check. Same date. Same check number. This is fraud. I would like a full refund of the second payment.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The workers were here about 25 minutes. They did not unscrew 4 of the upstairs grates to clean the vents and did not do the 4 downstairs vents. After looking into how ductwork is cleaned they did not do the job correctly. They used a small compression hose and went vent to vent. The other vents were not covered when the cleaning was done. After they left I unscrewed the grates over the 4 upstairs vents and there was visible dust bunnies in them. There is also a pile of debris inside of the wired part of my furnace. The day they left I replaced the furnace filter. I just checked it after 2 weeks it is full of dirt. It is a filter that should last 3 months. I repeatedly messaged the contact person on ******** with the complaint and pics. All I got back was a thumbs up sign. I have been looking into the company further and see they have many people with the same complaints as I have. They company they sent to my house was from ******* **. called Duct Cleaning and HVAC services. The phone number on their van was the same as I found on their website. ************. I just am hoping they did not ruin my furnace as that is a big expense. The website on ******** I found them on has removed them from their site and says they are scammers.

    Seven Star Heating & Cooling is NOT a BBB Accredited Business.

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