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Business Profile

Jewelry Advisory Service

Limoges Jewelery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Advisory Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wedding ring set from Limoge jewelry and received it in January of this year paying $52.99. I worked for the first time while traveling and within the first week this stones turned black and unsightly. The rings are unbearable. Upon returning back into the country, I called to complain and the employee asked me to send an email and include photographs. I did that and I heard nothing back from the company. I called again and spoke with **** on 5-10-25 and he said that he would elevate this to management for resolution. Ive heard nothing back and I did my last follow up email to saying that I wanted a full refund and otherwise I would be reporting them to the BBB. I have heard nothing from them, and therefore, am submitting my complaint.

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally placed an order with this company in February for 5 pair of personalized earring, when I got the earrings, they sent me the wrong ones. I contacted them via telephone and email and they had me send pictures of what I received. They sent out a replacement order, but only 4 pair of earrings were sent, and again they sent out the wrong product.I contacted them again and they said send us pictures of the original product, plus the new ones that we sent out to you. Which I sent them out the new pictures and they sent an email back to me asking me to respectful, which I have been nothing but professional to this company and they have made it extremely difficult to accept the fact that they keep making errors on my order.I've left messages for supervisors and I've sent several emails asking for a following and still have not heard back regarding a resolution, they just keep asking me for information that I've previously provided them. I've sent pictures in to them and I've also provided order numbers to them but still cannot get a resolution. At this point it's looking more like this company is a fraud and are refusing to take responsibility for their errors.

Limoges Jewelery is NOT a BBB Accredited Business.

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