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Business Profile

Kitchen Accessories

The Pampered Chef, Ltd

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Pampered Chef, Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Pampered Chef, Ltd has 31 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      getting emails from THE PAMPERED CHEF talking about my new account and orders i placed. i did not do any of that and i see this has happened with numorous people who filed complaints with you.

      Business Response

      Date: 04/16/2025

      We apologize for the inconvenience this customer is experiencing. We completed an investigation and determined an individual created a Pampered Chef account to submit an order with the email address "******************************." Our agent was able to locate the false order and cancel the order. The agent also submitted the request to our privacy team to delete the false account using ************************ The order and account have been deleted.

      Kind Regards,


      The Pampered Chef, Ltd.


    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An account was opened using my email with a purchase ordered and I never ordered anything from this website. I would like the account closed and purchase cancelled.

      Business Response

      Date: 03/12/2025

      We apologize for the inconvenience this customer is experiencing. We completed an investigation and determined the account and order were fraudulent. The account was flagged and removed. The customer has been contacted and notified. The order and account have been deleted and removed from our system.


      Kind Regards,


      The Pampered Chef, Ltd.

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never interacted with the business before and received emails saying that I had set up an account and placed an order through them. I reached out to their customer support to file my complaint that someone had fraudulently provided my email address and was using it to place orders. Aside from the worry that someone is using my email address it displays their information to me in a breach of that person's security as well (I can see their personal information). When I reached out to have the account deleted and my email removed I went a week with no response. I filed a second complaint with them and received a response saying that they would have the account deleted and my email removed their data base by replying and confirming. Another week has passed since then with no response once again and no resolution to the problem that I've been experiencing.

      Business Response

      Date: 02/11/2025

      We apologize for the inconvenience this customer is experiencing. The customer did reach out for this false account and order. We completed an investigation and determined the account and order were fraudulent. The account was flagged and removed. The customer was notified last week. The order and account have been deleted and removed from our system.

      Kind Regards,


      The Pampered Chef, Ltd.


    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Life time warranty on two burner griddle. ******* no longer produced. Offered to replace it with item number ******, Saut & Steam pan. Product details include Nonstick pan with removable handle, silicone steamer, helper handle and protector, and lid with stainless rim. Received only the pan which was half the size of the two burner griddle. Spoke with Pampered Chef representative asking where the rest of it is. Was told that is all I get. I advised that the new pan cannot even be used as it is intended due to the missing lid, steamer and helper handle. I received a lid shortly after. Still missing the steamer and helper handle. 

      Business Response

      Date: 01/06/2025

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's original call from November to our **************** Upon reviewing the call, the customer was advised by the agent she would be getting the product item #****** Nonstick Saut & Steam Pan Removable Handle without the steamer and lid. In December the customer reached out again and our agent apologized for the confusion on the replacement and confirmed the customer would be receiving the helper handle protector and collapsible strainer. The customer should have received the additional parts now.

      Kind Regards,

      Pampered Chef

      Customer Answer

      Date: 01/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from this company but using a different name as the recipient (some ***** E ****). They claim an account was opened with my email address and they confirmed an order was placed. Theyre obviously using my email to create a fake account because *** never bought anything from them. I want the order cancelled and the account using my email address closed. This is a total scam.

      Business Response

      Date: 12/03/2024

      We apologize for the inconvenience this customer is experiencing. The customer did reach out via email for this false order. We completed an investigation and determined "***** E ****" created a Pampered Chef account to submit an order with the email address ************************** Our customer service agent was able to locate the false order for "***** E. ****" and cancel the order. The agent also submitted the request to our privacy team to delete the false account using ************************** The order and account have been deleted.

      Kind Regards,


      The Pampered Chef, Ltd.


    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 Easy Accent Decorator and on both the ring that holds the tip on the cylinder have cracked

      Business Response

      Date: 11/19/2024

      We apologize for the inconvenience this customer is experiencing. The customer called **************** on 11/1/24 stating she had two Easy Accent Decorators. We were unable to locate her orders to prove the items were purchased though Pampered Chef. The agent explained to the customer that without locating the purchases, the products are not covered under the guarantee.

      Kind Regards,

      Pampered Chef


    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a bamboo salad bowl from pampered chef consultant around 2006. the bowl has contracted a crack in the side. i sent pics to customer service and was told bowl no longer available, but i could order another one from their book, my cost.i just want the company to honor their lifetime guarantee by either buying me a replacement or refund my money, simple.

      Business Response

      Date: 07/24/2024

      We apologize for the inconvenience this customer is experiencing. The customer emailed us on 7/5/2024 asking for a replacement for the Large ****************** (Item # ****). The customer purchased the product in 2006. The product carries a 3 year guarantee and is out of guarantee. The product has also been discontinued since 2013. No replacement was processed.


      Kind Regards,

      Pampered Chef




    • Initial Complaint

      Date:06/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding order number **************. I have an incident number - Incident: 240609-000005 but this still has not been resolved. I purchased 4 items from the Bridal Registry, but the most expensive item (#****) still is not showing as purchased on the registry (the other 3 items are). I have received numerous responses from customer service, but the first 4 kept telling me I didn't buy from the registry and to return the item and re-purchase from the registry. Finally someone said they would forward the issue, but it still is not resolved. I do not want someone else to buy this item. The Shower is in mid July, so this needs to be fixed soon.

      Business Response

      Date: 06/25/2024

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's original order. The consultant associated with this registry is dropped in our system. We have worked with out Tech Support Team to correct this error. The item is now marked off the registry. A customer service representative reached out to the customer to confirm this has been fixed.  


      Kind Regards,


      The Pampered Chef, Ltd.

       

       

       

      Customer Answer

      Date: 06/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case ID is ************* have a small online bookstore with five dedicated employees. We sell legitimate used books from legal resale suppliers. We recently received a "counterfeit violation" on the Amazon platform for a used Pampered Chef book that we listed. Amazon takes these violations very seriously and we are at risk of having our account suspended.I am writing to ask if I could appeal to your good nature and kindly ask that you retract the complaint against us (ASIN B0007PSCW6). We have deleted and closed the listing and have no desire to have the product reinstated. We simply want the complaint removed from our Account Health. Additionally, our database software manager has a comprehensive BLACKLIST of publishers, ISBNs, and key words that prevent us from listing items that are not compliant. We have added Pampered Chef to the Blacklist and will never be able to list it again. We will no longer list/resell any Pampered Chef branded items in the future.We kindly ask for a retraction. Thank you for your time.

      Business Response

      Date: 01/17/2024

      We apologize for the inconvenience this customer is experiencing. We use a third party to monitor counterfeit products. All products found that are not authenticated are flagged as counterfeit. When a product is flagged as counterfeit the customer receives a notice from Amazon with instructions on how to either remove the listing or provide authentication to our third party. We have confirmed the customer's listing as an infringement. Since the listing has been removed, the customer can also provide the counter notice to Amazon and our third party to withdraw the complaint. 

       

      Kind Regards,

      Pampered Chef


      Customer Answer

      Date: 01/24/2024

       
      Complaint: 21060115

      I am rejecting this response because: 

      Regarding Case ID is ***********, we sell legitimate used books from legal resale suppliers.  The suggestion that we provide a counter notice to Amazon and Pampered Chef's third party monitor, Red Points, is not possible, as DMCA counter notices only apply to copyright infringements, not counterfeit claims.  I am asking that your kindly retract the complaint.  Thank you for your time.


      Sincerely,

      ***********************

      Business Response

      Date: 02/07/2024

      We apologize for the inconvenience this customer is experiencing. We reached out to our third party to assist with this complaint. Since the listing has been removed, the only way our third party can withdraw the complaint is if the customer fills out the form that provides the counter notice to Amazon and our third party. Until the form is received, the complaint cannot be withdrawn.

      Kind Regards,

      Pampered Chef


    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Marketing emails from pampered chef. The emails are not wanted and are considered spam. I want them to stop.The unsubscribe link on the bottom of the email does not work. I've clicked on it hundreds of times. Conversations with the consultant are non productive. She claims that she has no control over her email list.Phone call to the pampered chef corporate toll free number resulted in no action. They claimed the emails would stop but they have not.This has been going on for months. The local consultant is unable to correct the problem since it is believed to be a corporate/email vendor issue at this point.

      Business Response

      Date: 11/29/2023

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's account and determine he is on our email suppression list. Our Support Team reached out to his assigned consultant to remove his email address from her contact list. The customer should no longer receive marketing emails. 


      Kind Regards,

      Pampered Chef


      Customer Answer

      Date: 11/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    The Pampered Chef, Ltd is BBB Accredited.

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