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Business Profile

Kitchen Cabinets

Cabinets & Countertop Factory
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered cabinets that were delivered by the company. During delivery, the delivery person counted all the cabinets on the list with us. Where we ran into a problem was when we installed the cabinets, the drawer of the custom oven cabinet was missing because either was counted as 1 piece. Also, our garbage cans were missing and the shelves of our pantry cabinet. I contact ******** by phone to let her know they were missing. She said she would get back to us in two days. ******** left the company, never handled our missing items and I have spent the last year texting and calling them for my missing items. Every time I call, they tell me to text the items I need and theyll get back to me. I spoke to someone in July who again notated my account and told me to text them the list, only for them to never respond again. I then called and texted 4 times this week again to repeat the whole process again. They keep saying Ill work on it. Ill attach text messages as proof.

    Business Response

    Date: 05/02/2025

    The customer's order was delivered in early June of  2023. When cabinets were dropped off, the customer checked them out (as mentioned in their complaint). No missing or damaged items were reported at the time of delivery. We provide an additional 48 hour window to our customers to report any missing / damaged items to give them a second opportunity to report any issues that they may have missed reporting at the time of delivery. This policy was emailed to the customer and is also listed on their invoice.  It is our understanding that no claim was filed / reported for missing items within those 48 hours. The reason for the 48 hour reporting window is that, once a few days have passed we are not able to claim missing / damaged items from our distributors.  Also, it is not uncommon that things get missing/ damaged from the jobsite or are damaged by the installers during installation or moving them around. 

    We can provide shelves and garbage bins to the customer in good faith as these are generic items. However, the drawer front is a special item and it will be difficult to replace that.  Attached below is the related porting of our sales policy highlighted in blue. 
     
    Thank you.

  • Initial Complaint

    Date:06/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two kitchens and recieved damage, defective, and missing items. Delivery guy contact sales person rasheed. ******* promise to fix the issue by the next delivery date so delivery guy wrote on the delivery paper on missing and damage items before i signed. Weeks passed and they didn't fix issue was forced to contact credit card company. They provided a different paper without the comment of the missing items and forge my signature which I will be taking this to the law enforcements. They claim they deliver everything and I never contact them about missing or damage items when I sign the delivery slip with a comment in there of missing items. Also have text messages with ******* and I sent them pictures of the damage and defective items. I provide the original documents vs the fake forge signature.

    Business Response

    Date: 07/17/2024

    The customer ordered ******************** on **/09/24 for two separate kitchens. Since cabinets can easily be scratched during handling and installation, as part of our standard delivery process, the customer was supposed to count all ******************** and accessories and check for any damage. For both the deliveries, the customer made a generic and vague notation on the delivery papers that some cabinets are damaged which defeats the purpose of inspecting cabinets at delivery. Our cabinets are checked before they leave the warehouse for any damages. Our driver noticed that the customers crew was reckless in taking the cabinet from the truck to inside the house.
    -          Customer accepted the ******************** (usually damaged cabinets are brought back by the driver.
    -          Customer reported that a touch up kit, 2 blue cabinets for the island and a shelf is missing.
    After some time the customer contacted us and reported that some cabinets were damaged. We are not responsible for damages reported after delivery as they are usually incurred by the customer during moving / installation of ********************. However, in good faith we told the customer to bring the damaged items to us and we will try to do any reasonable repairs / exchanges. Subsequently, the customer disputed the full amount of the invoice with the credit card company even though the missing items were only a small amount of the total invoice. We challenged the dispute and it was ruled in our favor by the card company.  The customer also falsely told the credit card company that they tried to return cabinets on 5/01/24.  We contacted the customer as recently as a few weeks back reminding them to pick up their missing items or we can deliver them. However, we were told that they are not interested in discussing the issue with us and will be going to court.
    Also, they falsely claimed that we forged their signature on the delivery paper. We already have a signed "received of goods" papers from them, so their claim does not make any sense. The customer is confused, they are looking at our internal copy which is created for our internal use by our staff to check orders over a certain dollar amount before they are delivered or picked up.
    -          The customer can pick up or we can deliver the missing items.
    -          We are willing to repair any REASONABLE damages if possible (even though we believe that it must have happened after the delivery.  
     
    Attached  delivery papers signed by the customer
    Thank you, 
    ********************** Inc. 

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