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Business Profile

Lube Services

Jiffy Lube-952

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/26 i took my 2023 silverado in to this jiffy lube location for a routine oil change after waiting for 3 hours they deny oil change tell me to tow my vehicle to the last location as drain plug was over tighten and so called ''stripped'' this location had 3 different techs attempt to change oil instead of observing and refusing they damaged my oil pan and caused a extremely excessive oil leak to my vehicle to the point i can't drive it and continue to blame another jiffy lube location i have reached out to corporate and they can't help i also reached out to the managers and owner and they deny responsibility. this is complete negligence on this jiffy lube location i have pictures and video proof

  • Initial Complaint

    Date:05/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a standard oil change for my vw 2017 at this location in ******* was my first time at this jiffy lube location on 2/11/22 I did a standard oil change and A filter @ roughly ****** miles total was 175 150 after coupon. Low oil level light came on my and I still had had roughly 600 miles left until my next oil change so I took my car the same day to a different oil change place. They lifted my car up and say that jiffy lube took my bolts off my oil cover and put zip ties on it . Not only that the oil change place informed me that jiffy lube did not put in the right amount of oil for my car my car takes 5.8 jiffy only put in 3. And they are the cause for my engine damage from my engine grinding togther because it was not lubricated .so I called jiffy lube to get more information about my pre I service because the amount of oil that was put in my car was documented on the receipt like most oil change places do. The manger informed me that the 2 technicians that preformed my service has been terminated so they cant verify how much oil was actually put in. I got call from the district ************************* who was very rude and disrespectful and said its my fault and that if the technician put 3.0qrts of oil instead of 5.8 I should of checked and went back for a free top off that I was never told at the time of service Im not good with cars Im a women I took it to a place I thought I could trust this place is shorting people on oil and its sickening. Because this is my only transportation I have a small child and I work and go to nursing school full time they pray on women and scam people for a few dollars.

Jiffy Lube-952 is NOT a BBB Accredited Business.

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