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Business Profile

Restoration Companies

NRG Restore
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 29,2024@10:48 am and at 4:45pm regarding communications to my phone that are in violation of the Telephone Consumer Protection Act ( TCPA ). Representatives of NRG Restore made these unwelcome and unwanted communications to my cell phone ending in 6230 were made without my express, prior, written consent, as required by law. Phone number ending in 623 has been on the National Do Not Call List since September 25,2007.

    Business Response

    Date: 04/25/2024

    I have spoken to **************** regarding his concern.
     
    The following email was sent to him and we have come up with a resolution;
     
    It seems that our marketing team might have accidentally sent you a message regarding a free roof inspection. Typically, we send out such messages to neighbors after completing a roof project in the vicinity. Please note that we maintain an internal do-not-call policy, and our marketing team diligently scrubs phone numbers to ensure compliance with this policy.
     
    It appears that, regrettably, one may have slipped through the cracks, particularly since we don't operate in ********, *********
     
    In light of this, we kindly ask that you consider removing the negative review you posted on the Better Business Bureau (BBB) website and *********************** as this was an isolated oversight. We value your understanding and cooperation in resolving this matter amicably.

    Customer Answer

    Date: 04/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

NRG Restore is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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