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Business Profile

Security Systems Consultants

SimplexGrinnell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to harass our library with invoices that were claimed to be all cleared out on their end. We've cancelled service with them for our burglar alarm several months ago, yet they still try to send test signals and go down the contact tree for a service we no longer have through them. We had a credit owed to us on our account and I had emailed our service **** to utilize our credit for the two open invoices we had. I was also waiting to get one invoice adjusted because we were billed for the whole year but we only used 3 months of the alarm monitoring service before we cancelled our contract. The service **** didn't respond back to any of my emails or phone calls about taking care of the invoices. Then I received an email from a credit collection company stating ***********************/Simple ******** had sent our invoices to them and they were trying to collect the debt. This whole time I had been waiting, after multiple attempts to hear back from our sales **** After receiving the debt collection email, I emailed our **** one last time stating that if I didn't hear back from someone by the end of the week I would take this further. I finally got a response back and was told I would receive a new adjusted invoice (never received) and that we were assigned a new account **** I tried contacting the new account *** and took it a step above to his (manager). They both claimed it would be taken care of and it has not been. I'm still receiving emails from their company and the debt collection company claiming we owe them money. We do not owe them anything, they actually owe us money. We pre-payed for a fire inspection to be done but they never did it the year before because they claimed they were short handed on workers. They haven't sent us a refund yet for the money we pre-paid and their trying to collect money on invoices that are incorrect amounts, our credit wasn't applied and the invoice billed for the year that should have been adjusted wasn't. HELP!

SimplexGrinnell is NOT a BBB Accredited Business.

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