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Business Profile

Small Appliance Services

Parts Town

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

This profile includes complaints for Parts Town's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parts Town has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a disputed charge on my credit card related to an order I placed online with Parts Town on March 19, 2024. I never received the order, and **************** sided in my favor and refunded me the money.I never received the evaporator I ordered.Parts Town included an incorrect address on the shipment label (originally entered ************************************************).Despite notifying Parts Town of the discrepancy, they refused to correct it and insisted the package would be delivered *************** tracking confirms delivery to the wrong address on March 22, 2024.Before delivery, I contacted both *** and Parts Town to correct the address issue. *** attempted delivery to the incorrect address on the label, but upon discovering the mistake, returned the package to the warehouse for correction. Unfortunately, once back in the warehouse, it got mislabeled and delivered to another address that was not mine.I contacted *** and filed a claim. They confirmed the wrong address delivery and initiated an ******************** attempted to reach Parts Town to compensate them for the lost package, but Parts Town was unresponsive. I disputed the charge with **************** and provided all relevant documentation. **************** investigated, found me not responsible, refunded the charge due to non-delivery, and attempted to reach Parts Town who remained unresponsive.**************** refunded me the money, and now Parts Town is going after me for the invoice amount, claiming it was never paid.Parts Town has since sent my account to collections ******************************** who continue to harass me despite my explanation and evidence.I request your assistance in stopping the collection agency's harassment and ensuring Parts Town removes this disputed charge from my account. I have already provided all necessary documentation to both Parts Town and ****************, who have confirmed my position.

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