Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Truck Parts

Regional Truck Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Parts.

Complaints

This profile includes complaints for Regional Truck Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Regional Truck Equipment has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a plow mount from these guys a little over a month ago I had to get a new truck and I couldnt use the mount I never got the chance to even use it. On the receipt it say they charge a 15% restocking fee on all returns doesnt mention anything about once box is open or used merchandise cant be returned these guys told me I couldnt get anything back for this $1000 dollar part that is brand new. Although the receipt says they accept returns. I just dont understand why they couldnt process my return there was nothing missing I have my receipt and everything. I think its unfair that I cant receive my money back.

      Business Response

      Date: 02/10/2023

       Thank you for bringing this matter to our attention. We apologize for any inconvenience this has caused. We have resolved the issue with the customer and issued a refund. If you have any further questions or concerns,feel free to call us at **************.

      Customer Answer

      Date: 02/10/2023

       
      Complaint: 18949215

      I am rejecting this response because:
      I did not receive a refund thats why Im making the complaint I paid cash so there would be no other way that you guys would have given me a refund I also still have the parts so who did you make this refund to if so please provide proof of the refund.
      Sincerely,

      ***************************

      Business Response

      Date: 02/13/2023

      We have called this customer several times and have received no response. We have also emailed a formal letter (see attached) asking the customer to please reach out to us because we have been unable to contact him. Customer can call us or come in and a refund will be issued. 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.