Complaints

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• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MKB's business agent, ***********************, refused to revise the final invoice by $1000 for work not performed. Specifically, this was for the installation of a new kitchen floor which was not installed. The agent said that $2000 was included in their invoice for the installation, but that MKB would only reduce their final invoice by $1000 because of additional, unspecified, costs they had incurred in remodeling the kitchen and bath in my home. I am seeking payment of $1000 MKB billed for work not performed.

  Business Response

  Date: 06/26/2024

  See Attachments

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21886782
  
  I reject MKBs response to my request for reducing the amount owed for remodeling my kitchen by $1000 instead of the $2000 we agreed to in a meeting on June 18, 2024.  The original amount MKB quoted for matierals and labor for the kitchen remodel was $14,850 on November ********************************************* the ***** KITCHEN PURCHASE - $31149.86 in MKBs invoice on April 29, 2024, and on the invoice at issue, on June 17, 2024. I uploaded copies of all three of these documents for your review.
  
  I told **************** when we met on June 18 that the $2000 credit for the kitchen floor that was not installed was based on a quote I received from a local business earlier this year. She responded by saying she thought the amount was reasonable. But immediately after we agreed, I said that I expected that it would be in addition to the $1000 MKB agreed to pay for damage to my kitchen floor caused by a subcontractor ( noted on their June 17 invoice as Credit for Kitchen Floor Issues [$1000]). **************** refused saying that MKB had incurred additional costs and therefore she felt justified in reducing the credit for the kitchen floor by 50%. We had not discussed any additional costs on MKBs final invoice prior to our June 18th meeting. The two issues, compensation for damage to my kitchen floor which I had discussed with her before, and credit for the work change request, are obviously unrelated.
  
  **************** never mentioned to me reducing the labor and materials cost by $800 in December as she claims. Since MKB did not itemize the costs included in the total, I would not have agreed without getting a quote from a reputable flooring installer, which I subsequently did.
  
  I believe anything less than a $2000 credit for the installation cost of a new kitchen floor, deleted from the revised Kitchen Remodel per my request on 22 December 2023, is unjustifiable given the circumstances. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/03/2024

  In response to ********************************* issue for the credits 

  If He will look at the invoice dated 17 June 2024 it shows the total amount due for the kitchen remodel  $15,567.61 -- a credit of $1,000.00 for Kitchen Floor issues. is indicated on this invoice,

  dated 17 June 2024  making the amount due $14, 567.61

  Subsequently since *********; still felt he had an issue

  I hand wrote and additional credit - Marked Labor Kitchen Floor below the amount due  $*********  reducing the amount by another $1,000.00 therefore the total balance was

  now reduced to $13,567.61.

  I recorded this on the 18th June written on the 7 June 2024 invoice.    I also did a final typed written invoice showing the transaction, mailed this final invoice

  Dated 24 June 2024.  to *****************************.

  $15,567.61 - $1,000.00 on 17 June 2024 invoice =  ********* Balance  ---- $********* shows a second credit - hand written and dated - of $1,000.00 further reducing the amount due 

  to  $13, 567.61.  

  Which is the amount the check #**** was written for.

  I believe that this issue has been fully resolved 

  Thank You

  ***********************

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21886782
  
  I am rejecting this response for the reasons noted in my letter of July 15, 2024 to the BBB sent today.
  
  Sincerely,
  
  *****************************