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Important information

• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

  On 05/22/2024  BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation. The business was asked to substantiate and provide documentation regarding the pet sales and Health Guarantee.  In addition, BBB asked the business to substantiate the testimonials as required by BBB’s Code of Advertising.

  The business advertised the following product on their website:

   

  https://barkofanangeldogrescue.org/adoptables-1

  Meet Phoenix, a charming Bully mix being fostered by a dog trainer in Elgin, IL. Phoenix is currently looking for a new home, due to no fault of his own. His family moved and couldn’t take him with them, so unfortunately Phoenix is again searching for his forever home. If you are looking for a new best friend, Phoenix is your man. He loves to play with people and his doggie foster brother Newt.

  ADOPTION FEES

  PUPPIES

  $450 ETC..

  -              Provide proof that the business has these animals onsite and are available for sale.

  https://barkofanangeldogrescue.org/adoptables-1

  What is Included

  DHPP VACCINE

  Puppies will receive 1 vaccine and series of 3 booster Shots. Adults will receive their yearly Booster

  RABIES VACCINE

  This does not include the Rabies tag which will have to be purchased through your county of residence. ETC..

  -              Provide proof the business provides a health guarantee, shipping and delivery.

  The BBB Code of Advertising States:

  1. Basic Principles of the Code

  1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

  1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

  1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

  1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

   

  20. Warranties or Guarantees

  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

  20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

  20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

  As of  6/3/2024, they stated "Our pets are listed on petfinder as well. We dont have a shelter building so pets are not on site however available for adoption pending health statuses." 

  However they did not address our request for substantiation.