General Contractor
Universal Home Improvement, LLCHeadquarters
Complaints
This profile includes complaints for Universal Home Improvement, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Universal home improvement Replace entire roof plywood/shingles Total $17,464 material and workmanship The contract states that I got a $2,000 credit to pay within 30 days. I only used $1,300. Universal was installing my front neighbor roof. I approached the owner ************************* to give him the check of $1,300. And asked him for all the paperwork regarding the warranties of material and workmanships the document that stated the village of Lansing inspection passed. He send warranties to my email with the exception of the prove of roof passing the inspection, He told me everything passed belief me I will send it as soon I get in the office, Trust me,just like I give you that credit. Just like I trust you. In order to just get over with. I went to village of Lansing and find out he fail two times, for ************* He never passed. The next thing after a heavy rain it was water in my house by the chimney I went and speak to the building commissioner he him self, Add caulking just to help until, Universal could respond and resolved all the issues. Is a nightmare when we went to the attic all the plywood has big gaps, the v valley can see shingles the underpayment is missing in that portion. During the winter all the roof was wet. They left the intake of the air flow in the soffit full of debris from old plywood and old shingles and refused to even answer my calls any more. I have 5 kids 2 dogs the roof is full of mold. Two of my kids are waking up with red eyes very often. **** is already not responding any more. I have no idea how my family is going to make it thru the winter. Please help us. I dont trust Universal and will like my full refund of $16,164.54 to hire another company to fully remove and replaced plywood/shingles.Customer Answer
Date: 10/06/2022
Complaint: 17659571
I am rejecting this response because:The entire plywood newly installed by Universal Home Improvement
Is poorly installed, theres big gaps(up to 2/3 inches apart between sheets of plywood. You can see the poor installation of underpayment, shingles are exposed. Is visible going in the attic. Building Commissioner of Lansing came to check water was getting in my house thru the chimney flashing (poorly installed) by Universal Home Improvement. Building Commissioner was here when the entire roof was soaked and wet. And he also took pictures of all the gaps between the plywood. I will like to also mention and add pictures of the cuts how poorly they cut the Plywood. Indescribable And thats the reason. ****************** is not going to passed the roof inspection with pictures. Because the better picture, it self is visible to the eye. The old roof was 20 yrs old and I never saw visible mold it had water damage but never saw mold. **** never mentioned before until now. The ventilation the intake of my house was full and covered with debris that Universal Home Improvement left after removing the old plywood and old shingles plus many nails and dust.(shingles dust).After they removed the entire roof they couldve clean the debris, but they choose not to do so. And left my house with aproxmate of only 30/40% of the ventilation.
The new ridge vent is shorter than an usual roof of my house size. (Yes poor ventilation) from the ridge vent.
As professional roof installers they shouldve known how important is the intake for a roof. The company that Universal home improvement send never when in the attic, the worker just lift the cover and told me she couldnt get in there. She was to big to make it to the attic. Didnt use a tool, machine or any thing professional to mesure ventilation. And in addition she told me not knowing that the new soffit was already installed, extra ventilation was already added. She told me that my house needed more ventilation, with out any inspection. Nothing. **** is no longer taking my calls his receptionist already told me that he havent heard from him in months To call his cell phone.(****) the owner.
I will provide pictures. Im not only doing this complaint for me. I hope this doesnt happen to anyone else. Universal Home improvement is very unprofessional is it doesnt deserve to be certified. By BBB
I took this accreditation as my first source to hire this company. Please! Review Universal Home improvement
Not all home owners can check their attics. Universal Home improvement can make many excuses to one issue
But there is many major issues.
-Plywood installed with big gaps up to 3/4 inches apart.
-Underlayment poorly installed (shingles visible)
-Water leaking thru the Chimney (chimney flashing poorly installed)
-Bridge vent (short for my house size)
-The entire roof was soaked and wet during the winter. Now left with
Mold.
-****************** fail 2 times the inspection before I was aware of any of these issues.
-**** president and owner of Universal Home Improvement told me and insured me that everything was perfect and that ****************** passed the inspection the first time. Why Universal Home Improvement provide me with false information?
I did spend Thousands of dollars adding unnecessary ventilation for my house.
Just to do as much is possible and everything to address everything. Now that 3 roof companies where here and told me how the bridge vent was short and how the debris was clogging more that have of the ventilation. Im aware of how much more after the expenses of the roof I have lost. Please help us! My family.
COVID send to coma 5 siblings one of them my Dad we lost 3 my dad survived.
Very hard Times my dad was in coma wile my roof by the kitchen was leaking. I checked Universal Home improvement trust they were gonna do a professional job. Its catastrophic.
Sincerely,
***************************
Business Response
Date: 11/10/2022
Hello-
Please specify if this job is closed out and there is no resolve for the consumer or if your markeptlace interaction is still active.
Thanks
Business Response
Date: 11/10/2022
Hello-
Please specify if this job is closed out and there is no resolve for the consumer or if your markeptlace interaction is still active.
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