Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive unsolicited marketing materials via the US ************** addressed to someone who does not live at my address. I am not, nor have I ever been, a customer or client of this business. I do not know the person who the mail is addressed to, but it keeps being sent to my house.
Business Response
Date: 09/11/2023
Hello, we use a 3rd party advertising company, we went ahead and contacted them to remove this address from any future mailings. Also, we have no record of this customer calling in to ask to be removed from advertisements or we would have respected their wishes in doing so. we apologize for any inconvenience and again had the 3rd party remove the address from any future mailing as we do not send them out directly.
thank you,
Customer Answer
Date: 09/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me.However, I reserve the right to file additional complaints should the mailings continue.
Sincerely,
*********************************Customer Answer
Date: 11/06/2023
Complaint: 20583302
I am rejecting this response because: The business continues to send me unsolicited marketing materials via the **** addressed to someone who does not live here. Per the settlement of my previous complaint, the business agreed that they would cease sending mail by removing my address from their list. I accepted this agreement as satisfactory based on the fact that they would do as promised.
Sincerely,
*********************************Customer Answer
Date: 04/25/2024
Complaint: 20583302
I am rejecting this response because: Please re-open my original complaint as the business has not fulfilled their promise to remove me from their mailing list. I continue to receive unsolicited mailing from the business with whom I have no relation. I am not, nor have I ever been a customer or client of the business.
Sincerely,
***************************;Business Response
Date: 05/03/2024
This message is regarding complaint number ********. We use an outside marketing company that does our direct mail. I have requested this multiple times in writing via email and they have removed names from getting direct mail to that address. But unfortunately, this homeowner still received them. I reached back out again and they just responded and stated they have wiped out the address from their system. This removes the address selected from price prospect mailings, regardless of names. Any time this is brought to our attention, we handle it swiftly to the best of our ability. I hope they do not get my more mail as to satisfy this compliant.Thank you,***************************FounderCustomer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me.However, should any future mailings be received, I reserve the right to re-open this complaint.
Sincerely,
*********************************
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