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Business Profile

Towing Company

B &R Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister's car, which I drive in ******** for third-party delivery services, was called in by the *********************** for no legal reason. The owner(S) at ***** Towing does not have a credit card machine to take my method of payment and would not allow me to write a check to get my sister's car out of their lot. I was either told to pay 325 dollars on 9/12/2024, or surrender my car title which is not proper operational protocol nor would I ever do that, dummy. The owners of ***** towing, in conjunction with the Village of Alsip Police Department,t, can fix my car or offer me a 2013 ****** Avalon or similar make and model by Wednesday of this coming week. This company is horrible and I do not like how they prey on poor people. They don't deserve to be open or in business and it's disappointing to see local police department support their antics and shady business practices as an easy way to make money to help cover Chicago's debt bill. I expect an immediate response by the end of business Monday. I had a gas can in my hand that was empty. I couldn't afford the impound fee, and the thirsty management team still found a way to ask for payment with a smile on his face. How does one sleep at night knowing this is wrong?

B &R Towing is NOT a BBB Accredited Business.

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