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Business Profile

Tree Services

Smitty's Tree Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Smittys tree service to trim 3 trees in my backyard. I accepted the proposal and was told I did not need to be home. The workers would clean up once they were finished. Everything went wrong when I returned home to see the mess they left behind. The one tree that they trimmed fell onto the roof of the gazebo my husband built. This has been going on since aug of this year. They recently fixed the whole but refuse to stain it the way it should be. I refuse to pay my balance of over $1000. Until the job is completed. I have pictures of the mess they left behind even blocking the entry door into my home.

    Business Response

    Date: 11/20/2023

    This matter has been fixed.  We had a dead branch that broke off & hit the gazebo it was an accident when trimming dead branches sometimes they break off just by touching them in the slightest way.  We did go out and repair the gazebo & stained the gazebo.  We even did an additional trim for FREE for the customer.  The customer has paid the invoice in full.  This was an accident & we repaired it ASAP.

    Customer Answer

    Date: 12/04/2023

     
    Complaint: 20820826

    I am rejecting this response because: I do not agree with their response. I will send you my documents by the end of the week. I need to sort through my emails.
    Thank you


    Sincerely,

    ***********************

    Business Response

    Date: 12/05/2023

    I have responded to customer & resolved the complaint.

Smitty's Tree Service, Inc. is NOT a BBB Accredited Business.

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