We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Rent Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Property manager ***** ******* shorted me money I was due for my rental house. The house rented for $1,350. The first month a renter moves in he takes 75% and thereafter 10%. This renter lived in my house March-June 2024. I received $750 on March 14, $750 on April 12, and $832.50 for a total of $2,332.50. The math is simple. I should have received $2767.50. Typically I'd receive $337.50 the first month and $1215 the next two month. I was shorted $435. I addressed this with ***** in emails and on the phone, but he just kept saying that isn't what the ledger shows. The ledger doesn't matter. The math matters. The ledger was at $0 when these renters moved in. When renters moved out in Nov. 2023, he had maintenance man **** ***** do repair work in the house including replacing damaged doors and painting them. I was charged $1,309 for this work. I live in ** and was not sent any photos of his work. When I came to IL in June 2024, I discovered that none of the doors were installed properly. They didn't even shut. I've just paid a contractor $600 to fix this work. ***** spilled paint on the floor when he was painting the doors and didn't clean it up and did a terrible patch job. I asked ***** to have this work fixed and he told me there was no money to fix it. I said I shouldn't have to pay again for shoddy work. He told me I was harassing him and quit. He texted me to say that the paint would come up with water. I've had three painters give me estimates for painting the interior. All said that this paint doesn't come up with water. The last renter skipped out on paying the June rent and the last two renters didn't pay bills, which I was left paying. Both did a lot of damage to the house as well as stole everything in it. When hiring him, he said he went after bad renters but he never did. He also refused to return my house keys. A sheriff's deputy called him about this and he yelled and swore at her. She called back and said he couldn't hold a normal conversation.

    Business Response

    Date: 11/07/2024

    I am not sure what this is about.  We closed this account out months ago.  Rent Solutions provided two tenancies over a couple of years..  The home is located in the country and is not subjected to any municipality inspections.  Therefore, the home was in a much rundown condition when Rent Solutions started management.  Both of the the prospects were approved by **** ********.  The 1st ****** stayed her full lease but had created damages that they tried to repair before they left. We require that all maintenance go through our office.  Some of the repairs done by the ****** were not perfect.  My maintenance went in and replaced a couple of doors and did as much as we could do with the funds from the deposit.  Please understand the owner refused to send funds for anything.  We had to go out of pocket to get the propane for the 2nd ******.   The 2nd ****** that the owner approved only lasted a couple of months as he lost his job. Once again we only had the ****** deposit to clean out the home as ****** left everything behind.  But we were able to get the ****** out of the home and have it cleaned by time **** the owner took possession. 1st ****** was ran off by harnessing phone calls by owner for an outstanding water bill like $16.00 .  Our contract states Rent Solutions is not responsible for damages done by ******s.   **** got all funds sent to her account and I will provide a ledger showing so. 

Rent Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.