Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, 2023, Riverbend Roofing Services and Construction LLC completed roofing work on my home located at **************************************************************************************, and provided a ***************** Warranty covering defects in workmanship.Despite the warranty, I have experienced multiple roofing issues including shingles coming off and leaks that have led to significant interior damage. I contacted the company to request warranty service, but they have not responded or taken any steps to resolve the issue.I sent them a formal written demand asking for warranty repairs and gave a reasonable deadline, but again received no response. I have photographic evidence and documentation supporting the poor workmanship and resulting damage.

  

  Business Response

  Date: 04/10/2025

  I think you have the wrong Riverbend Roofing on your complaint. I own Riverbend Roofing & Exteriors in ******/**********************

  we do not have offices in any other states or locations. Please address this to the correct Roofing company.

  Thank you,

  **** Welle 

  RiverBend Roofing & Exteriors - Roofing Contractor in ****************************

  

  Business Response

  Date: 05/07/2025

  To whom it may concern, we have been in contact with the customer and completed an inspection and made all necessary repairs to the exterior of the home. We are waiting to see if customer thinks the repairs are sufficient enough to carry on with painting the interior of home. We are continuing to keep in touch with the customer about this.

  Due to the continuous storms in the area, it has been difficult to keep up with the damages on roofs. We sincerely apologize and intend on making the customer satisfied with our work. We also would like to state that due to the extremities of the storms in our area it unfortunately goes out of the intent of our warranty. We still would like to do everything we can to satisfy the customer.

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In feb of 2023 i contracted with riverside roofing, llc to replace my roof. i payed upfront my insurance deductable of $1500, plus $4004. ****** *** co gave estimate in the amount to complete job. i was told at the time i paid my portion, that i could have my roof by the end of the following week. this did not happen. getting in touch with chris nicholson is another problem. he does not return calls, or his voicemail box is full. he promises to return calls, but disregards. in times that i have spoken with him he has told me rain is forecasted, he can't get enough men to do the job, city of hazelwood has specific codes when replacing roofs. he says ****** *** co will not pay for supplemental materials to meet the codes. this morning i got in touch with chris. he immediately told me he would call me in 30in when he got to the office. he never returned my call. here i am, $5,904 in the hole without my new roof, fearing of any rain that may cause my worn out roof to start leaking

  

  Business Response

  Date: 08/15/2023

  I have been waiting on insurance approval for part of the project and planning on going ahead and putting the roof on.  

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a $2500.00 refund of deposit..g repaired, and get the walls prepped for finishing but the work never began. Also, the person who was supposed to do work on the bathroom exposed himself while urinating on the side of the building and I would not allow him back inside to work after this incident. I also never received a detailed invoice about the materials and labor adding up to $4,700. All of this led to me no longer wanting to have work done by this business.

  

  Business Response

  Date: 07/17/2023

  I would like to know what the customer thinks a fair amount would be