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Business Profile

Spa

WBS MedSpa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first appt for massage and **** was on 4/27/23, this was after many text messages trying to schedule because her website was not working. I had booked a monthly membership which was $100 for 2 hours of **** and a one hour massage for $72, with a start up fee of $165. I was informed through text messages that the start up fee was good for as long as I was with *********. After that appt I booked a second on 5/5, in accordance with some bloodwork that I needed done in the area, as I live 50 min away from her location. I was already in the area handling my bloodwork when she canceled due to car troubles. I rescheduled that appt for 5/19, during my massage, another $52 charge, we were discussing how expensive alternative health treatments were and I let her know I may need to pause my membership because of some upcoming expenses, she then informed me I would have to pay the $165 start up fee again. ********* never communicated the start up fee was linked to the monthly membership, instead that it was good as long as I was with her. ********* completely ruined my massage and made me late for my next appt. My total payments at this point were $389 for 2 hours **** and 2 massages, had I paid them without the membership it would have been $320. To compensate for the $69 overpayment I decided to do another month with 2 hours of **** treatment for $100, total payment $489. If I had to pay for them without the membership that would have been a total of $160, totaling $480. I scheduled my next appt for 5/30, which was canceled. On June 1st, she messaged me at 11:03 pm to let me know she had openings the next day. Then the **** was broken for over a week. We went back and forth many times on 6/22 for scheduling, which ended poorly and she removed me from her client list. I have asked for a refund of the $100, at which she will not respond. I would like her to refund me the entire $169 that I overpaid due to lack of communication and poor business practices.

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