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Business Profile

Swimming Pools

Backyard Dreams

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

This profile includes complaints for Backyard Dreams's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Backyard Dreams has 2 locations, listed below.

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    • Backyard Dreams

      3125 Washington Ave Alton, IL 62002-5473

    • Backyard Dreams

      5501 Godfrey Rd Godfrey, IL 62035-2565

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a swimming pool from this company and paid a deposit of $4800 using my credit card. They strongly encourage you to use pay with a check and charge a 3 percent fee for a credit card. After reading all of their negative reviews and BBB complaints, I felt that it was worth 3 percent to have the peace of mind that a credit card allows. A week later they called me & told me that the pool I paid the deposit for was not available and they didn't know if it ever would be. They also wanted to have me switch to a different pool that was "significantly more expense" at no extra cost to me but couldn't provide me with any details of the pool so that I could check to see if it was legitimate. I requested a refund of my deposit because they could not provide what they had sold me. When I went in to pick up the receipt for the refund, I was informed that I would be charged a $144 transaction fee because I used my credit card. I refused and came home and called my credit card company and they advised that there is no transaction fee when a refund is issued. There are very limited options locally for pool companies, but PLEASE read the reviews and BBB complaints before you give these people any business.

    Backyard Dreams is NOT a BBB Accredited Business.

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