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Business Profile

Banquet Facilities

The KC Hall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hosted an event at the KC Hall on October 28th. Before the date, I wrote a $250 check as a deposit. I was told I would receive the check back 2 weeks after the event. It has been well over a month and no one has returned my money or answered any phone calls or emails. Several attempts were made to contact the hall. They are open and serving customers, but ignoring me.Calls were made on 10/31, 11/5, 12/1, 12/5. Emails were also sent. I can upload a shot of that and can provide all emails upon request. We were a group of neighborhood parents enjoying a night out and were respectful and accommodating with clean up in addition to anything that was requested of us. There is no reason not to return the deposit and to not answer and ignore my calls and e-mails is unprofessional and feels like my money has been stolen. Please help me resolve this, as holidays arrive, the money is needed. Thank you

    Business Response

    Date: 12/18/2022

    Please see attached cancelled check (front & back) showing ************************* did receive and cash the refund check for $250 issued on 11/26/22. Also please see the refund contract clause showing up to 90 days is allowed for any remaining balance of the damage deposit to be refunded to Renter. We apologize for any miscommunication and hope this will not interfere with our BBB rating. ********************** event on 10/28/22 was orderly and uneventful therefore a full refund was issued. We were happy to work with ****************** and hope she will consider us for any future events. Please let us know if you require any additional information. Thank you

    Customer Answer

    Date: 12/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

The KC Hall is NOT a BBB Accredited Business.

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