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Business Profile

Car Window Tinting

Mad Kustoms and Window Tinting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Mad Kustoms and Window Tinting at ************************************************************************************ and purchased window tints on March 6, 2023. I paid a total amount of $249.00 for this service, via Zelle (as the business did not offer credit card payment options). *********************** (owner/operator & specialist) did not provide any form of receipt with the terms and conditions of my purchase.Upon inspection of the windows, I noticed rear ****************** window tint imperfection(s). Furthermore, I noticed the rear driver side window weatherstrip seal was damaged by what appeared to be a blade. In addition, the rear driver side quarter window had been damaged by a blade. *** attempted to contact *********************** directly to resolve the issue amicably. Ive requested via email, text, voicemail that Mad Kustoms and Window Tinting correct the imperfections, repair the damaged items, or refund for my payment in addition to estimated cost to have the auto window tints removed by an alternative business and replacement of the rear driver side quarter window. I am attaching the photos showing the service imperfections in addition to the damaged weatherstrip seal and quarter window.

    Business Response

    Date: 03/10/2023

    Im writing this to respond to the complain that *** received regarding my business. I have contacted customer last week regarding fixing their vehicle window tints and we both have agreed upon fixing the windows that they have problems with. Im attaching a screenshot of the email that went out last week to them. 
    thank you 

    Customer Answer

    Date: 03/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find the business owners response satisfactory. 

    My appointment with the business owner is scheduled for Friday 3/17/2023, to hopefully have my windows re-tinted and (1) window replaced. 


    Sincerely,

    *********************

Mad Kustoms and Window Tinting LLC is NOT a BBB Accredited Business.

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