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Business Profile

Storage

Public Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent a storage unit at the **************************************** location, where I keep my trailer and landscaping equipment valued at over $50,000. Despite paying $238 a month, the facilitys gate has been left wide open for the past two weeks, allowing anyone to access my ************* parking space is P 19 Ive been calling and complaining for two weeks, but no one provides a clear answeryet they still expect me to pay the full amount. When I asked about it, they told me the gate is broken and that if I wanted to, I could just park somewhere else. How is that even acceptable?Its the end of the month, and I rely on this location because its perfectly situated near my service area for my business. Yet, Im paying for security that doesnt exist. This is completely unacceptable, and I need answers.The gate has been open since March 18. It is now March ****************************************************************************** anything. All I got was a courtesy email saying I have a $25 credit. What is that? Thats literally ridiculous.

  • Initial Complaint

    Date:04/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monthly rent was raised AGAIN, this time by $62 to $276/month. There is an ad posted on their website for the same unit at the same facility at $91/month. There have been 5 rent increases in 3 years; the rent has increased from $84/month in 12/20 to $276/month in 4/24. They expect me to pay 2x more than an incoming customer for the same unit.

    Customer Answer

    Date: 04/10/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***********************

Public Storage is NOT a BBB Accredited Business.

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