Reviews

Review Details

• Review fromJames N

  Date: 05/16/2024

  1 star

  James N

  Date: 05/16/2024

  I had a very similar situation as ********** will the billing department. Any dispute is immediately treated with hostility and threats. There are enough providers out there that do not use extortion and bullying as a business practice that I would suggest going elsewhere.
  

  webhostingpad.com

  Date: 05/20/2024

  In the event of a chargeback all services are locked until the dispute is resolved. Please refer to our billing policy in regards to how webhostingpad handles chargebacks and disputes.

• Review fromChristina H

  Date: 02/23/2024

  5 stars
  I have been a satisfied customer of ********************** since 2011. I make websites for individuals and small businesses. Above all, I continue to be impressed with how quickly I am able to get help when I need assistance. Making websites is not my full-time job, so I often forget steps or run into trouble with WordPress, so I use chat support to work through my issues - these guys are superb! Seriously. 95% of the time, the first person I speak to is able to help me with my problems and either tell me how I can fix it myself or they go ahead and fix it for me. Seven years ago or so, I had some problems with my client's email addresses getting blacklisted, that was pretty frustrating at the time, but the tech support team always responded quickly and helped get everything working again. To be honest, I'm not sure if this is still an issue or not, as my clients tend to use their own private emails or use Gsuite now. I feel like for the price and the service, you really can't go wrong with these guys.

• Review fromJill G

  Date: 11/01/2023

  1 star
  I purchased a hosting package from webhostingpad.com for a couple of websites. The package that I purchased is for unlimited space, and a few months after the purchase, I realized there were issues with the website's downtime and slow speed. They told me that I'm using up resources, which is causing the problems that I'm having with my websites. They sold me a package that they were unable to deliver as promised. And now, they are telling me that they don't provide backup options, and SSH access is not available on their shared hosting plans. I have been using shared hosting plans for years and always have backup or SSH access. The hosting company that is trying to move our websites over is professional, and they are having problems moving over the sites because of a lack of access to the files that they need; Webhosting Pad refuses to assist us with the access that is needed. They did not inform us that we wouldn't have this access from the initial stage. This is causing us problems switching to a server that will better meet the needs of our businesses. We would like an investigation to be opened into this company because a lot of customers have been taken advantage of by them, and they need to be held accountable. I am not afraid to stand up to tyrants! I am available if you would like to add your name to the victim list for a class-action lawsuit. Below, you can see the kind of behavior and treatment they give to customers. (They did not send any email about this and then called me a liar.)So you going to lie now ?Very ********* of you You didn't understand the 30 day money back guarantee ?What part of 30 days did you get confused on ?Go ahead, file a dispute We will show the bank all the correspondence of you being aware of the charge and we will make sure you end up in collections.You like my tone now ?Regards,*************************** *****************************