Reviews

This profile includes reviews for Next Door and Window's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Next Door and Window has 2 locations, listed below.

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  Next Door and Window

  718 East Rand Road Arlington Heights, IL 60004

  
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  Next Door and Window

  16w240 83rd St Burr Ridge, IL 60527-5827

  

Review Details

• Review fromPeggy S

  Date: 11/17/2023

  5 stars

  Peggy S

  Date: 11/17/2023

  I am thrilled with my new windows. From the purchase to the installation, everything went really well. I was informed during the waiting period of where they were in regard to my installation process. They installed the windows, and cleaned up any mess, both inside and outside. The windows exceeded my expectations. I highly recommend this company.

  Next Door and Window

  Date: 11/18/2023

  Thank you so much for your kind words towards our team, as well as your wonderful review! We look forward to helping with your NEXT door or window!

• Review fromNorm S

  Date: 09/19/2023

  5 stars
  Great job! All phases were performed as expected. Perfect in every way. Thanks again

• Review fromCa O

  Date: 05/10/2023

  2 stars
  I purchased custom arched, casements & some awning windows for the front of my home and although the window from ****** are amazing, the customer service from Next Door *********************** has been poor!1) The windows were originally scheduled for a 6 month wait. When that time arrived I wasn't contacted to give me a status until I called 2 weeks later to find there was further delay of 2 more months.2) The capping installed on the top window has a shifted in appearance. I informed during the install and they said they'd come back and repair. I even had the rep out to spec a new front door (I loved the window) and he saw the issue as well, well no one has showed nor called to arrange repair as it's been 4weeks and I sent an email complaint.3) I sent an email of frustration 3 days ago. Well no response with a status of the items to be repaired. 4) The screen was slightly damaged on one of the casement windows, now isn't this something a window establishment should review before install. Well I saw this and reported and they agreed to fix. The 2nd installer who came without a ladder to repair the capping issue as promised when the remaining windows were being installed, then obtained the screen as I set up with the service department for repair. Well almost 2 weeks passed so I called for a status. They inform the person lost (threw out I believe) my frame to the screen so now they had to re-order the frame to insert the screen. Well its been over 4 weeks and no screen therefore I can't leave my window open for fresh air.For me after the Next Door and Window price this follow-up I am performing is not what I expect. I am no longer going to this establishment to replace my remaining windows nor to purchase the door. Totally unacceptable! When I review all the fabulous reviews I expected the same outcome and treatment. Disappointed, but the windows do look great.

• Review fromMary C

  Date: 02/21/2023

  5 stars
  Polite and well informed personnel from the sales rep to the installers. **** was especially helpful in providing all the information requested by the homeowners association. Arrived when they said they would, efficient and cleaned up when the job was finished. And the windows look great. Would recommend the company to anyone needing window replacement.

• Review fromElizeth T

  Date: 12/21/2022

  5 stars
  Great service. The crew was fast and clean and very professional

• Review fromBilly&Susan M

  Date: 10/14/2022

  5 stars
  Great people to work with. Installed new front door and screen door. The installers are top-notch. We will and have recommended Next Door. They are the best

• Review fromRUSSELL

  Date: 09/28/2022

  5 stars
  The entire experience dealing with Next Door and Window was great. From the time we met our salesman ******* all the way down to the installers..Everyone was professional, listened,helped us pick out the right windows for our home. Address concerns, questions problems immediately. What impresses ** also was we introduced to Everyone in the ************** office.Even the President..Highly recommend Next Door and Window.

• Review fromColleen V

  Date: 08/24/2022

  5 stars
  Very pleased with the process from beginning to end, for our 3 panel / 8' patio doors. I would highly recommend Next Door to anyone. The cost was reasonable, when compared with other companies and installation was top notch. We could not be more pleased.

• Review fromChris K

  Date: 07/25/2022

  5 stars
  We were pleased with Next Door & Window from start to finish of our project. ****, our salesman, and the other employees we met at the showrooms answered our questions and did not pressure ** to make a decision. **** kept us informed about the progress of our order and the installation of our doors by **** and ***** was done carefully and neatly. Unfortunately, we required a follow-up adjustment because our back storm door was sticking with the heat, but ***** handled the adjustment quickly and efficiently. Frankly, the only negative aspect was being asked to leave a review multiple times after the end of the project. Being asked twice would have been sufficient.