Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have several items on consignment under the Merry Memory Company however we have not heard from the company it has since closed closed its doors and there has not been any communication.

  Business Response

  Date: 01/16/2023

  Dear Better Business Bureau of ******* (& ***************************** via email copy I will share to her same),

   

  I will phone the BBB ******* office to speak with folks there tomorrow and will email ******************** tonite to try to come to some sort of an agreement about what has

  been a challenge for me since I closed my store in March 2021.  I will speak with you all tomorrow and in the next few days to figure out how to work with ********************

  on the resolution of her complaint and to explain what occurred.  I will say it has been a tough time since covid hit, forced me to close my business, and for me to survive

  life as the widow I have been since 2015 with four children, and now 3 grandchildren, and a small business that just is one that is very challenging and yet very rewarding too...

  but I have had to work other work to try to survive...which was quite impossible too.  Bottom line, the items ******************** brought to me to sell hadn't sold at another shop she had worked with so she

  came to me. They were displayed and I tried mightily to sell her items and it just didn't happen.  Then Covid hit and I readapted my business to work out of small mall shop spaces

  and just was going to call or email her and let her know...I was going to try to sell some of her items again.  I will explain it all with phone conversations with the BBB tomorrow and by

  email with *************** and in the days ahead and I am sorry I haven't been able to stay in touch with her.   She unsubscribed from my shop's email list messages and I had sent out messages about the

  shop closing...but it was hard to keep up with all going and try to keep working too.  She and I did talk by phone at some point texting but I told her then, it has been a challenge to keep my business running and survive with all I've had going.   It is just starting to pick up but now there's talk of more recession fears.  On this MLK Day and the anniversary of finding out through my husband falling that he had a milignant

  brain tumor that killed him in less than 11 months in 2015..I know...we all do our best and life has a way of working out.  I apologize but I have had so much going on since I lost my husband...some

  things just have been impossible.  I will offer to do whatever I'm able for ******************** and hope it all works out.  Thank you!  *********************, The Merry Memory Company

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18820349
  
  I am rejecting this response because: I am asking $300.00 which ********************* (Memory Co) accepted
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/19/2023

  Dear BBB *******,

   

  ******************** accepted my offer of $270.00 to resolve the complaint she filed against my company but then wanted an added $30.00 for a total of $300.00 to complete the resolution.  Although

  I feel the whole transaction is unfair; I agreed to pay her $300.00 with the added reply I will not be giving her any more money following this resolved situation.  She should

  receive the check most likely tomorrow Friday January 20, 2023 or Saturday 1/21 at the latest (hopefully!) depending on the mail; cash the check, then she was to update the complaint in this online

  system to say completed and resolved.  Her message I think she added to the file yesterday about 'rejecting' anything was related to I believe her complaint...in other

  words she meant to say my offer of payment should remove the complaint from the files and that the situation is resolved.   Instead, the readers of your system 

  thought she meant she had not accepted my offer which she has.   The check is in the mail to her and I'm hoping this complaint will be expunged soon from my BBB 

  business records.  But I did let ******************** know she would have to be the one to update the online records accordingly so I may need the BBB's help with this in the event she

  doesn't 'word' her update correctly...I will email her again and ask her to kindly be sure the wording is clear and the situation is resolved.  Thank you, *********************, The Merry Memory Company

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************