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Business Profile

Fence Sales

Gorilla Fence and Decks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Gorilla fencing and decks to do a fence, they offered us a year warrenty. They said to contact them this summer to get the fence stained and we also have a sagging gate that wont stay closed. The owner **** and his company have stopped responding, blocked out mobile numbers and have neglected to respond via social media or email. We paid for their services and we want the warrenty upheld and the job finished. This is a breach of contract and we need to know if legal charges can be pressed if contact is not made. We have a valid warrenty and issues that need repair.

Gorilla Fence and Decks is NOT a BBB Accredited Business.

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