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Business Profile

General Contractor

O.E. Schrock, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for O.E. Schrock, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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O.E. Schrock, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order for cabinets from OE Schrock, and paid in full for $2,755.40 on 10/25/23. I received a phone call on 11/14/23 stating that the cabinets were complete and they wanted to schedule the install within the next few days and that it would take an entire day. I was unable to get off work with that short of notice, so **** with OE Schrock said we could try again. Since I had not heard back, I sent a text message to **** on 11/29/23 asking when I could have my cabinets installed and was basically told "it's a fill in job and I can't give you a specific time frame". I told him I needed the cabinets installed before Christmas and he told me he didn't know if he could accommodate because they had "larger jobs" that needed completing. I asked for a refund and was told if they couldn't install the cabinets before Christmas then he would give me a $500 refund, for the cost of the labor to install the cabinets, and I could "come get my cabinets". This company came highly recommended but as soon as they got my money, they were NOT willing to work with me on an install date. I had to be on their time, and I cannot just take off of work when they have an opening in their schedule for a "FILL IN" job. **** was very unprofessional and made me feel as if I was less important of a customer because my job was smaller and cost less than the others they are working on.

      Business Response

      Date: 12/01/2023

      I mentioned to ***** before purchasing the cabinets that the job was a fill in job and that we would try and fit her job into our schedule as quickly as possible but not promises as to how quick that would happen.  I also gave her the option of buying just the cabinets from us and hiring another contractor to hang the cabinets if we could not satisfy her timeline. I did offer ***** her refund she paid for labor if she wanted to find someone that fit her timeline better.  I spoke with ***** via phone on 12/1/2023 at 1:32pm and asked her when she had availability to allow us to come into her home to do our job.  ***** and I settle on a date tbd later before 12/14/23.  The cabinets will be installed by 12/22/23.

      Customer Answer

      Date: 12/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    O.E. Schrock, Inc is NOT a BBB Accredited Business.

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