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Business Profile

Custom Services

Midwest Kustomz

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered a scale model of a 1971 chevelle approximately 06/16/2024. I wasn't given a specific timeline. When I received it on 08/26/2024 it was damaged. I notified the seller and he asked me to disassemble it and ship back the damaged parts and he would "fix it for free" and that he was doing me a favor by doing that. I shipped it back on 08/28/2024 and tried to touch base with him every couple weeks. Meanwhile he is posting everyday pictures of other projects he has completed. I questioned that and he told me just be patient he'll send it back when it's back together and done.(no timeline) I asked him for a refund on 11/08/2024 and his response was hopefully it will go out Saturday which would have been 11/09/2024. He requested my mailing address again and it is now 11/16/2024. I haven't received a refund or the finished car. I have the whole string of communications. I have attached a few that give the general description. I also have photos of the damaged item. I believe he made a claim on the damaged item through the ****. I couldn't because I didn't have the original shipping receipt.

Midwest Kustomz is NOT a BBB Accredited Business.

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