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Business Profile

Amusement Parks

Galaxi fun zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a birthday party with this place and when the party host called I advised her that I may change the party time frame and she told me that would be fine. Eventually after reading all the reviews my daughter was skeptical about having a party there so I called to cancel party and they advised that the ****** fee was non refundable. So I requested to change the party time frame instead. I was then retold that in the terms and conditions that I signed that it stated that I could not make any changes to my party size. So I requested via email and phone that they send me a copy of the terms and conditions because if it said that then I would have just left it at my original party size. So two people advised that they would send them over and never did instead they canceled my party because they knew the deposit was non refundable. I requested a party change not a refund after I was advised that the deposit was non refundable. Honestly I was blown away buy this because I have never dealt with a company so unprofessional. Kids party places are supposed to be full of joy and this place is horrible. If the policy states that then I understand but if not why was my party time frame not changed.

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/08/2022 @6:30pm I had a party reserved at their facility for 4 hours For $590 upon arriving the room had an odor . The host tried to spray air freshener to cover over the smell. My guest started to leave because of the smell. Two hours later I exited the room due to the smell. The manager was not willing to accommodate me for the two hours that I was not in the room. They proceeded to call the police on me and lied and said that I wasnt going to pay my balance.Services were not rendered.I was forced to pay or go to jail. This is not how you conduct business.

Galaxi fun zone is NOT a BBB Accredited Business.

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