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Velasquez Performance Exhaust - Aurora Ohio

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my running **** black ***** equinox for heating core repair in Oct 2021. I was told there was a delay in getting the part due to COVID. So I waited patiently until earlier this year 2022. I kept calling and decided to go in person and was told someone broke something or a part and the car is not drivable. Then I was informed that I would be given the value of the vehicle. However, that hasnt yet happened. I also had a friend who spoke Spanish call to see if Im missing something. On Oct 12th I went to the car repair shop with the police and explained the situation and received an incident number AUPE22093565. The mechanic- ***** stated that the owner did NOT want to give me the value of the car. Also, the car looks like it was moved and damaged. I have records of taking my car to other Velasquez without any issues. Now I dont know what to do. Ive been extremely patient and didnt even think about- the wear and tear on using my husbands car, gas for coming back and forth to the repair shop m and taking Uber and Lyft. Ive included pictures of my car along with **************** value of the car. ***** ************

Velasquez Performance Exhaust - Aurora Ohio is NOT a BBB Accredited Business.

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