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Business Profile

Burglar Alarm Systems

Alarm Detection Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Alarm Detection Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alarm Detection Systems has 2 locations, listed below.

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    • Alarm Detection Systems

      1111 Church Road Aurora, IL 60505-1905

      BBB accredited business seal

    • Alarm Detection Systems

      4901 60th St Kenosha, WI 53144-2452

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We keep getting calls, only on sat or sun, that their main office has not received a notice from or security system, that ads installed, ads keeps sending someone out to fix the problem, but after this happening 4 weeks in a row, Im having trouble with their service do you suppose *********************, who sold me my original system at my first home back in **** will hear about this, her dad founded the company!

      Business Response

      Date: 06/27/2023

      The problem was the property is in a valley and the radio would lose network periodically and send a late to test.  We have changed the transmitter to a cell type and there is a tower nearby. We received strong signals from this property. with this new transmitter. This has corrected the problem and alarm should no longer be periodically late to test.. We also changed out the keypad at no charge as the present one would not work with the cell transmitter.  

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been billed for services we neither ordered or used. There isn't a phone number to call to have the company stop billing us. The billing seems to be a scam.

      Business Response

      Date: 10/24/2022

      I spoke to **** and she was confused by the name of the company providing the services as we purchased Safe Security.  She has decided and we are canceling the services at her request for the church.

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18299817

      I am rejecting this response because:

      Sincerely,

      *****************

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alarm Detection Services does false billing without doing the service.I got invoiced for fire extinguisher services for my 2 business locations in August 2022 for $168.00 - which I promptly paid. However, in doing some digging, I learned that this company actually never came out to do services. They provided false dates in 2022 of service when I inquired. I sent them pictures of the fire extinguishers that showed last service date in early 2021. They clearly did not come service and provided false dates of service and billed me. I called the office - spoke with ******* (rep) and she said the Manager *** was going to call - but I am yet to hear from him. BUYER BEWARE - this company is doing fraudulent services and billing!

      Business Response

      Date: 10/04/2022

      We have contacted the customer and explained that due  an internal clerical error the scheduled test was not done.  We have the scheduled the inspection with the customer for tomorrow.  i believe this will clear up the complaint.  Thanks

    Alarm Detection Systems is BBB Accredited.

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