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Business Profile

Car Rentals

Budget Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4-15-24: Truck was reserved from Budget Truck in **********; pick up & drop off at the same location. Price for a one day was $39.99 w/an estimated 200 miles. The total with ************ was to be $202.49. 4-25: Picked up truck & inquired about dropping it off at the ****** location b/c it was closer to our new home. Instructed to call Aurora & see if they had room for ********* did. It was a flat rate of $180 with 92 miles included. Neither location disclosed an increase from $39.99 to $130/day if we kept it longer. 4-26: Called the ************* and asked the price/day; told it was the regular $40/day plus mileage. Told to call them each day to confirm we still needed the truck, which we did. My husband spoke to *** on multiple occasions. One of the days, we were told that they didnt have room in the lot to receive it anyway. 4-29: Our cc was charged $233.94 for the first day of rental..4-30: Received voicemail from the ************* stating the truck had been scheduled to return on the 26th & it would be reported lost or stolen. By the next morning it was already reported resulting in a $50 charge to our cc.5-2: Returned the truck. CC was on file & charged immediately $1420.48 including $229.18 in needless charges. The employee showing the receipt to my husband covered the $910.00 rental charge with his finger & pointed to the miles, $274.30 and stated, Thats where they get you. 5-7: Looked more closely at the charges on receipt. Saw for the first time the per day charge was actually $130. Called Budget Truck corporate. Placed on hold & transferred multiple times. Corporate was unwilling to make any adjustments, They stated that they would open a claim, investigate with Aurora, & get back to **; they have not. Also called Aurora to ask about the charge; they were evasive, refusing to answer any questions after misquoting at $140/day, not the $130 they actually charged us. The person we spoke to hung up when we asked his name.

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 14, 2024, I contacted Budget Rent-A-Car to rent a car for my step daughter. One of the first questions I ask was, since she is under the age of 21, can they rent her a car. They told me that there is a waiver if I paid $27.00 a day and then they could rent to her. I told them that was fine and we proceeded to set up the rental. The car was to be picked up at 5:00 p.m. at their store at ***************************************************. When she arrived at Budget at 5:00 p.m. the person at the store said that they could not rent to her since she was under the age of 21. I called Budget and talked to the representative at the store. He explained that I had talked to their customer service, which is a call center in another country. He then told me that they had allowed the waiver during the pandemic, but that waiver for $27 has been discontinued. He said that " the representative at the call center lied to me. He said that their job is to book as many rentals as possible and that they lie all the time. I asked for a complete refund of my money. He told me that he could not do it since it was prepaid through customer service. He said, if I want my money back that I will have to call customer service and explain the situation and then they can refund my money. I told him that this is completely unacceptable, that they won't honor the commitment that their employee made to me and now in order to get a refund I have to call customer service. I called customer service and they told me that they would process the refund and that it would take three days for it to show up. They did not give me a confirmation number or an email confirmation of this.This ended up making my step daughter miss her therapy appointment and caused her a great deal of stress.

Budget Rent-A-Car is NOT a BBB Accredited Business.

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