Complaints
This profile includes complaints for ServiceMaster BioClean's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter unexpectedly passed away in December 2022. I retained the biohazard clean-up services of Aftermath for my daughter's condo in January 2023. I was not completely pleased with the service, and I feel that the tragedy suffered by my family and my overwhelming grief of losing a child was taken advantage of by this company. I was not strong enough emotionally to go into the master bedroom (scene of my daughter's death) and so I was unaware that there was a biohazard of several weeks old urine in the toilet in the master bathroom. They never made me aware of this, and even though they were in biohazard gear, they did not flush or clean the toilet. I also thought that they would have cleaned up more of the mess in the kitchen. Since there was no applicable insurance policy for my daughter's condo that I was aware of, I was told that I needed to make a full payment to Aftermath regarding their fee of $5,262.36. I told them I could not afford to make that huge payment so I made my first payment of $1,313.91 on January 19, 2023. The balance was to be paid once a month in payments of $656.95. They insisted that I enter into a bank draft arrangement rather than I send them a check every month. I signed the appropriate form for them to debit my bank account the amount of $656.95 ONCE PER MONTH until the balance was paid. However, in February 2023, Aftermath debited my account TWICE. My account was debited $656.95 on February 17 and then $656.95 on February 22 (without my knowledge or consent). I contacted Aftermath via e-mail on February 22 and advised them of the overcharge. On February 23, I received e-mails from ********************* and *********************. ********************* replied in a February 23 e-mail that the funds would be back in my account within the next 24 to 48 hours (of February 23). It is now the afternoon of March 1, and the funds have not yet been put back into my account. I requested the documents and tracking number of the fund transfer but have not received same.
Business Response
Date: 03/01/2023
Hi *****,
We apologize for the inconvenience and delayed response. We processed the refund on 2/23 as **** indicated. However, it looks like the refund is still pending, which could be a result of a credit card processor error or your bank is blocking the refund. Regardless, we are happy to send a refund check to you and ***** it overnight. ******************************* has contacted you, please let him know directly if the solution is acceptable. His contact is ************************************** **************. Again, we apologize for this inconvenience.
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