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Business Profile

Designer Apparel

Giorgio Armani

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased some products and never received the items. I contacted them and they told me that *** would contact me and I have not heard from ***. When I informed them that I have not heard from ***, they told me that I have to now contact ***. I don't think I should do their job for them. They should have refunded my money back to me by now but they haven't. They need to contact *** and to get their money back. I am the customer and not an employee for them.All I want is my money refunded back to me ASAP.

    Customer Answer

    Date: 07/12/2023

    It is for the designer apparel.  I ordered perfume and didn't receive it.

  • Initial Complaint

    Date:07/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30, 2023, I purchased a pair of shoes at the Giorgio Armani Outlet at the ******************************** for a total of ****** USD. When I returned home the same day, I observed the shoes had a defect.On July 1, 2023, I requested a full refund. I was informed that refunds are not feasible. Given the condition, she was willing to give me a 10% discount if I retain the defective item. Given the limited time to consider the circumstance, I accepted the 10% inconvenience fee. I was reimbursed $14.83 for retaining the faulty item.On July 8, 2023, I went to Giorgio Armani. After a thorough examination of the item's condition, I decided to return the defective item for an exchange or a full refund. A male manager, however, refused both exchange and refund. He asserts that I was given a 10% discount and exchanges are no longer possible. First, I was never offered a refund option on July 1; second, the item is still within the 14-day exchange period; third, I was not informed that I cannot exchange the item, nor do the printed articles on the sale receipt indicate that customers cannot exchange items after unwillingly accepting a 10% inconvenience fee. The employee finally agreed to provide me with an exchange after 15 minutes of discussion regarding consumer protection law. I had to purchase an item I did not need (another design, not my best shoe fit size). I paid ***** USD in exchange fees. Therefore, the final cost is ****** USD.After leaving the store, I observed that my shopping bag was remarkably light, so I opened the box. Unexpectedly, there is a missing shoe. I returned to the store promptly, where the employee located the missing shoe. Given the entire unpleasant discussion, I am skeptical that the customer's missing shoe was an honest mistake. Please review surveillance video if available between **** and **** AM. I therefore request Giorgio Armani run a formal investigation on this matter, and provide me a full refund of ****** USD.

Giorgio Armani is NOT a BBB Accredited Business.

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