Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/24/22 I found Laptopnuts.com on the Internet. On that day they quoted me a price they would pay me of $120 specifically being told the laptop being sent was more then 2 years old if I shipped it to them. They provided the shipping label. They received my used laptop at there place of business on 8/8/22 per my *** tracking number. On 8/19/22 they sent me a follow up e mail saying my Laptop was to old and they refused to pay the $120 quote. In the same e mail they told me to send them a shipping label to have it returned to me at my cost. I will not be sending any such label. No where back on the initial quote dated 7/24/22 did they state they would not be paying if the laptop received was more then 2 years old. I have attached the initial quote from 7/24/22 and there refusal to pay from 8/19/22.
Business Response
Date: 08/25/2022
***************** is falsifying the information, as initial quote was submitted for Asus K501 laptop however we have received very old laptop Asus K50I which is not on our purchase list. We have indicated that laptop is not on our purchase list since laptop is simply too old. We can ether recycle it or if shipping label is provide we can return it back. In return ***************** only mentioned that he submitted quote correctly as he indicated that laptop is over 2 years old, however did not comment main issues that laptop is completely different model( we are attaching pictures of the laptop where it clearly shows laptop model).We have contacted ***************** and idnicated that mistakes can happen to everyone and we will gladly return laptop back at our expense, however ***************** has accuses as as thieves and threats to complain he still insisted on 120$ which we refused and we have decided to return his laptop at our own expense via FedEx 777727849465, we have provided tracking, however he is now claiming that he will be gone from 8/26/22 until 9/12/22.Customer Answer
Date: 08/25/2022
Complaint: 17752079
I am rejecting this response because: The model # both in there reply and my initial request appear to be the same. Other then initially stating the laptop to be more then 2 years old I don't know how I would have known it was to old for them. I am not intentionally falsifying any information. I reported the model # to be that in there reply and my flight to **** ** departs ******* tonight 8/25/22 at 10:15pm and I don't return to my residence until my flight returns on 9/11/22 at 10:25pm from ********* **. If there so adamant I misrepresented to them what I had please have the business just dispose of the laptop if it holds no value. Thank You.
Sincerely,
*****************************Business Response
Date: 08/29/2022
In the original quote model number of the laptop was chosen as Asus K501, we have received completely different laptop model which is not on our purchase list Asus K50I. In our previous message clear pictures were attached. Also both parties have attached exact copies of the email conversation where it's clearly indicated. As a good will we have return laptop with provided tracking number.
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