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Business Profile

Glass Engravers

Crystal House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Engravers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/13/2025 I received an invoice from *************************** at Crystal House for $340 for the repair of 5 crystal goblets. I spent $30 shipping the goblets to ***** ****. I called Chaz and ***** to confirm that the goblets were received. ***** advised that he was working on them. Waited several weeks, then called again. ***** reported that they were shipped. After not receiving them, I emailed ***** and was told that I could pick them up. Then told that he was confused by my name and they were shipped to another ***** allegedly in **! I checked the tracking number with Fed Ex, and they do not show that they were ever delivered. I have repeatedly asked for my money back only to be told excuse after excuse. Now I want $370 for repairs and shipping costs. I think they are a scam!

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent crystal pieces for repair on 8.8.23, received an invoice for repairs and paid it on 9.16.23. I have been in contact several times since payment to ask when I can expect my crystal and each time they promise it's going to be done. I'm still waiting and now I'm beginning to wonder if I have been scammed.

Crystal House is NOT a BBB Accredited Business.

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