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Business Profile

Mexican Food

La Quinta de los Reyes Aurora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a $250 deposit for a venue and called to cancel two days later. Restaurant claims it is nonrefundable. Did not sign a contract nor any other document that it stated that the deposit was nonrefundable. When we complaint with the credit card department. The restaurant provided a statement that I never saw nor signed that stated non-refundable, besides it was in Spanish. I believe they made this statement up when the credit card put a hold on the $250. They refuse to refund the deposit. I am asking to provide proof that I was informed that it was non-refundable. The only thing I signed was a credit card receipt. I will upload all documents. I have blacked out any personal information on the documents.

    Business Response

    Date: 07/30/2024

    see attachment 

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/10/23 6:53pm Went out for dinner with my family ordered parrillada de los reyes when we ordered we specifically asked for no beans with our order and no nopales or cactus when we received our order it had cactus on the tray the waitress noticed and took it back to the kitchen. When she came back we notice there was still cactus on it. I asked her if she could remake it because i really dislike cactus and the taste it leaves. She took the tray back and i saw the kitchen was just removing the pieces of cactus so i decided to ask her for the check because we were not going to eat it like that. She brought the bill and i was being charged for everything including the parrillada that we didnt get back or eat at all from. I ask why and she said we had to be charged for it because we ordered it. I asked to speak to a supervisor or manager The manager refused to come speak to us. They removed the parrillada from the bill but charged us for what was suppose to be a complimentary salsa and the guacamole that we ordered. I then told the waitress that if i was going to be charged for the salsa and guacamole i would like to take it home she said that she already threw it away i asked again to speak to the manager and the waitress told me he did not want to talk to me. I approached the owner and asked for a reason and he said everything that is brought out has to be thrown away there for he was going to charge me. He gave me attitude sat there with his arms crossed. I proceeded to pay. I am very dissatisfied with the service and attention from this restaurant their form of handling business and attitude towards customers. I would like to receive a refund from them because i dont believe i should be getting charged for food i did not consume and food that was thrown away by the restaurant without being able to take it home if i wanted and being charged for aomething that was suppose to be complimentary.

La Quinta de los Reyes Aurora is NOT a BBB Accredited Business.

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