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Business Profile

Plumbing and Heating

Aqua's Perfect Home Services, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aqua's Perfect Home Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aqua's Perfect Home Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are an elderly couple, husband 84 and me 78. On 12/19/23 we were victims of deceptive practices as follows. And even though it has been more than 10 stressful months, we are still due proper redress. We called Aqua Plumbing, now Perfect Home Services, because to our Heating system was not kicking in. The technician, ***** *****, looked it over, showed us pictures that he said he took of our unit on his PC, and stated we needed a replacement. He gave us an estimate which seemed very high, but not wanting our heat to fail in the middle of winter, we accepted and paid with credit card.Subsequently, I saw that the company's websisite offered discounts and rebates plus zero interest finanancing, all never mentioned by *****. I called him to inquire and request the discounts and rebates. He said he could see the discounts "on his end" and sent an email with details. But the invoice does not reflect such discounts.I then contacted the manager, ***** (******?), and after several calls back and forth, on January 22, 2024, he asked me what it would take to make me a satisfied customer. I stated that I wanted a refund of the stated credits and discount specified in ******* email.He said he would forward to customer service for processing.On 2/1, the customer service lady offered $250 refund. I said that was not what ***** an I discussed. She then offered $500 and would not budge, so we ended the call. After that I made several attempts to straighten it out with *****, but he would not longer take my calls.The total amounts due us: 15% discount of $2138.74 and the $500 rebate.

      Business Response

      Date: 12/11/2024

      Dear Ms. ************** hope this message finds you well. I want to thank you for your patience and understanding as we address your concerns.

      Please be advised that Perfect Home Services has been acquired by ABC Plumbing, Heating, Cooling, Sewer, and Electric.  I want to assure you that we are fully committed to working with you to find an equitable resolution to this matter.

      I understand the frustration youve experienced, and I am more than willing to discuss the situation further and explore potential solutions that can meet both of our needs. Please feel free to reach out to me directly, and we can arrange a time to discuss how we can move forward.

      Thank you again for your understanding, and I look forward to working with you to resolve this.

      Best regards,

      ******* ******

      Customer Experience Supervisor

      **************

      Customer Answer

      Date: 02/17/2025

       
      Complaint: 22575212

      I am rejecting this response because: 
      My complaint was closed by you, but it has not been resolved. After you sent me ******* ********
      reply, I  tried repeatedly to contact her (as she requested) but, to date, she never returned my calls. Therefore, I would like to re-open my complaint to address her lack of response.


      Sincerely,

      ***** *****

    Aqua's Perfect Home Services, Inc. is NOT a BBB Accredited Business.

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