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Business Profile

Popcorn

Garrett Popcorn Shops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Popcorn.

Complaints

This profile includes complaints for Garrett Popcorn Shops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garrett Popcorn Shops has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Cheese Popcorn from Garrett's on March 18th, 2025. It was shipped on March 19th and received on March 20th.I have had good experience in the past with Garrett's, but even on the first handful of popcorn, I bit down and there were lots of unpopped kernels. If you heard an audio recording of me eating this popcorn, you'd think that someone was eating corn nuts. The experience was so painful that my jaw hurt the next morning from biting down on all the hard unpopped kernels. Worst popcorn I've ever ****** you can see from the uploaded picture, almost every kernel is unpopped, small, and hard. I'm kind of shocked that the product was this bad. Unfortunately, I never received any response to my complaint.

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 bags of premix package popcorn from the local store Jewel **** within my area. The type of mix was the " Garrett Mix" that includes Caramel ************* popcorn minex together. Upon opening the bag I noticed that there was very little Caramel corn in the bag it was more cheese corn. I telephone customer care regarding my dissatisfaction regarding my purchased. I was told by the representative by thr name of "Khia" that there was nothing that could be done. I was told to return the item to the store. I explained the items was open and the retailer has no responsibility of how merchants package the goods. The representative was very uncooperative and very unprofessional. I ask to speak with a Supervisor or Manger and was told none was available. I was very disappointed on how Garrett popcorn treats a consumer. I've purchased the item on numerous occasions both at the direct shops and via retail grocers. As a consumer she could of offered to send another package out preferably the Caramel crisp seeing this wad the item that was less

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Garrett popcorn online received it and it was infested with ants called and they refused to give me a refund only $20 credit to purchase more. I offered to return the product for a full refund and they refused.

    • Initial Complaint

      Date:02/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in ******* on Tuesday 02/06/24 for a Dr.'s appointment. Stopped on Ontario St. and bought an xlrg pecan popcorn an left. Immediately, I received an alert on my phone that asked if I had just made a purchase at a *** I had not. I figured I had left my credit card. I tried to call them and was *************** to corporate! They told me I Needed to go back and ask the manager to review the security tape. I did and she said she'd have to call me back. It is now Thursday 02/08/24 and I still have not heard from snyone!

    Garrett Popcorn Shops is NOT a BBB Accredited Business.

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