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Business Profile

Radiology

Aurora Radiology Consultants, S.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/11/2024 i received a copy of my credit report, on that report there was a notice of a bill that had gone to collections from this provider for a service provide on November 28 2018. I never received a bill for this service nor did I receive a notice that it was going to collections so i was never given an opportunity to satisfy the debt. upon looking into this for verification that the debt was in fact mine i ran into roadblock after roadblock. I spent 2 days researching contact information and making phone calls most all of which went to the same automated voicemail box. i called multiple hospitals listed as affiliates and none could provide with me any contact information at all. the sum owed in question in miniscule, I believe $70. the fact that I never received a bill or any correspondence prior to being sent to collections is unacceptable to me. if this was part of a larger procedure I had during that time frame why was it not included in the final billing and submitted to my insurance which paid for everything that was involved minus our standard out of pocket deduction. the fact the consumer cannot reach a live a person and get resolution to a problem before they escalate it is appalling.

Aurora Radiology Consultants, S.C. is NOT a BBB Accredited Business.

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