Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a client of the Fox Valley *********** center until 2021, when my primary care ******* ********************************** retired. I felt that my account was paid off until I received a text message on Friday evening on 5/24/2024 after normal business hours, claiming that I owed $50.00. I called the clinic and the associate informed me that she received many calls about this situation. I also received a collection call on Memorial Day. On 6/2/24, I received an email from ********** claiming that the bill is legitimate and he requested a payment and sent me an EOB that was dated 6/2/2024 and records showed that my last payment was on 5/31/2021 in the amount of $25.00. If I remember correctly, I had a payment arrangement and that was my final payment. I no longer even have the insurance coverage that I had at the time. I received another text message this morning on 7/1/2024 but I just reported the text as junk and blocked the sender. I advised ********** that I am not going to pay the bill due to the length of time that they requested a payment and advised him to send the bill to collections. The fact that I received a text message on a Friday evening instead of receiving a paper bill made this more suspicious. Getting a collection call on Memorial Day upset me even further.

  Customer Answer

  Date: 07/01/2024

  Attached is my signed HIPAA form.  Thank you for your time in handling this legitimate complaint.  I was told that my balance was paid in full in 2021 and now they are try to collect an additional $50.00.  

  Business Response

  Date: 07/01/2024

  Hi

  We have sent **************** statements in the past in 2021, and he has not paid the amount due to us.

  In his own explanation we have provided him proof from his insurance company and a statement emailed to him as well to justify the charge.

  The outstanding balance is his responsibility per his insurance. 

  Thank you for reaching out.

  Best Wishes

  Moin Ajmal

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21927640
  
  I am rejecting this response because:
  I still disagree that I owe the $50.00.  I had an agreement to pay $25.00 per month until the balance was paid in full.  My last payment was on 7/30/2021.  I made the payments in good faith and even deleted Fox Valley Immediate Care from my online bill pay service through my credit union.  I do not intend to visit this healthcare provider again due to what I consider to be shady collection practices.  The fact that many patients were calling in the same day that I did when I received the text message shows that I am not the only one who felt that it was a scam.  Even the workers that day told me not to pay anything online and another worker questioned why it took so long to be contacted.  
   
  If I owed the $50.00, why did it take the clinic three years to collect on the balance owed?  As far as the *** is concerned, it didn't show the actual date of service, it showed the date of 6/2/2024. 
   
  Per Quicken, I paid $25.00 on 5/26/21, 6/30/21, and 7/30/21 per Quicken since I owed the clinic $75.00.  Perhaps I can call my online bill pay service to see if they have records of those checks being cashed.  The check numbers were 7232, 7233, and 7234.  
   
  I do not intend to pay this bill.  Thank you for your time in handling my inquiry.  

  One more thing, I think I figured out what the error on their part was.  They indicated on their statement that my last payment was on 5/31/21, so that was the payment that I made on 5/26/21.  They either mistakenly or intentionally did not credit my payments on 6/30/21 and 7/30/21.  I did call my bill pay service for the payment records but this will take longer since I deleted Fox Valley Immediate Care from my list in 2021.  I did not hear from this provider again until I received a collections text message from them on or around 5/24/2024.  
   
  Attached is a copy of my Quicken ledger showing the payments that I made to Fox Valley Immediate Care in 2021.
   
  Thank you once again for your time in this matter.  I would also like to make sure that other current or former patients aren't taken advantage of by this healthcare provider.  
   
  Respectfully,
   
  *******************
  

  Business Response

  Date: 07/15/2024

  Hi

  Thank you for taking the time out and sending us proof of payment. The billing team will review and resolve your issue soon. 

  Regards,

  Moin Ajmal

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************