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Business Profile

Book Sales

The Forager's Guide

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the book Forager's Guide to Wild Foods on November 24, 2022 and I thought I was getting a physical book and a digital *********** turns out I only got the digital version and I want a physical book to give as a Christmas gift. I contacted the digital store that sent the digital version of the book and they said if I paid for s&h I could get a physical book. So I emailed ************************************ and explained my situation to them, giving them the order # and product id # and asked them to tell me how to get a physical book and they won't respond! I've emailed them THREE TIMES and I get no response! I looked on the website and there is no customer service phone number to call. So I am screwed! I have a digital book that I can't give as a Christmas gift and no way to get through to the company!

    Business Response

    Date: 12/15/2022

    Hi All,

    We are very sorry there was trouble with our customer's order. Its always important for us to deliver our products quickly and to reply to all the requests promptly.

    Our customer reached out to us on 12/9/2022, requesting a refund for the digital product. The customer wanted a physical product, but wasn't aware he ordered a digital product instead. He reached out requesting a refund, thinking only a digital product is available.

    Our clients are very important to us and we do our best to reply to all requests as soon as possible. However, due to the extremely large number of emails we have recently received, responding to all requests takes longer than normal.

    As requested by our customer, we have processed a full refund, and it should reflect in their bank account in the following 10 business days.

    Thank you for your patience. We apologize again for any inconvenience.

     

    Sincerely,

    The Forager's Guide to Wild Foods Team

The Forager's Guide is NOT a BBB Accredited Business.

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