Reviews
Customer Review Ratings
Average of 6 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromQiana W
Date: 05/20/2025
1 starQiana W
Date: 05/20/2025
I had recently got a fast cash loan, I made all my payments on time every month until the loan was paid off. I applied for a new fast cash loan and was denied but it costed me $20 to be denied. My issue is, if Im looking to borrow money for whatever personal needs I have why would you think its ok to charge a non-refundable $20 process fee to only be denied. I didnt have $20 to just give away thats why I applied for the fast cash loan again, if I knew it was a chance for denial I wouldnt have never applied. This credit union has definitely taught me to never deal business with anyone or any company who ask you for money upfront before you know if you will be approved or denied,
Great Lakes Credit Union
Date: 05/21/2025
GLCU charges a non-refundable application fee and discloses this information upfront as part of the application process and on our website. Members are given the opportunity to accept the fee prior to continuing with the application. Please contact us so we can provide you with information related to your denial in a secure way. We will refund your application fee as a courtesy, however, please be aware of this fee going forward.
Review fromChristopher P
Date: 12/12/2024
1 starChristopher P
Date: 12/12/2024
This particular branch of **** in *********** sent me a notice saying they paid a bill for me and I owed them $54.74. They apparently paid a phone bill without my consent despite me having put restrictions on my account about bills or any kind of purchases.I talked to a very sweet lady and she was able to wave the $30 fee for paying the bill and the $25.18 bill itself but could not reimburse me the $20 they stole that I had deposited to pay another bill. I talked to the *** who was very helpful getting the fees and the payment written off but the ***resentative could not get me my $20 back. And that is just wrong. They basically ripped me off and when they got caught, it came down to them ending up having to pay $5.18 because they kept my $20. I'm sure with the info I have and the self imposed restrictions I have on my account, I could find a million lawyers that would love to sue a bank. I believe **** HQ should investigate this particular branch for possible attempted fraud or at the very least for a computer glitch that could end up getting them hit with a class action suit. I will be closing my account with my home town branch because of this. Maybe that was what they wanted all along. Get rid of me.Great Lakes Credit Union
Date: 12/20/2024
Great Lakes Credit Union (GLCU) has conducted a thorough investigation into Mr. ****** complaint regarding payments to ************.Our review of the account revealed that payments to ************ have been occurring since April 2024. These transactions were processed as point-of-sale (POS) payments with an Entry Mode of 81, indicating they were conducted as online *************** discontinue service with ************, Mr. ***** will need to contact ************ directly to cancel the service and remove the recurring payment arrangement.If Mr. ***** requires further assistance or has any additional questions, please do not hesitate to contact GLCU at ************Review fromERIN M
Date: 09/30/2024
1 starERIN M
Date: 09/30/2024
My husband and I had a horrible experience with this credit union that I'm going to pursue as discrimination. We both belong to this credit *************************** went here about a month ago to apply for an auto loan. We were working with a woman named ****** ******** and she was impatient and didn't know the difference between gross and net income. Then I'm pretty sure she was just trying to get rid of us because she said we both had a freeze on our credit so she took our information and said she would call in a couple of days but she never did. I had to call and email her and she did reply to my email right away and told me we weren't approved. I know my credit isn't the best but my husband has excellent credit so I asked her did she pull both? Her reply was yes but that was ANOTHER lie because my husband gets an alert every time his credit is pulled and she never pulled his. We were approved somewhere else because my husband has a 815 credit score so their loss & this is not the last they will hear from me! Horrible experience!Great Lakes Credit Union
Date: 10/10/2024
**** has reviewed the information provided in your submission to the BBB. We are sorry to hear that your experience with GLCU was not up to your expectations.
GLCU cannot share specific account information on a public forum, however, we have had the information reviewed by an independent department and have determined that ***** standard for loan underwriting was followed. While the result of this decision was not your desired outcome, we do wish to convey that only factors related to the request for extension of credit were reviewed for the ************ should have received a formal notice of our decision that outlines the reason for our decision. Please reach out to **** directly if you need another copy of the notice.Review fromRoyden H
Date: 01/16/2024
1 starRoyden H
Date: 01/16/2024
Fraudulent group that is on the Corporate team. I got charged extra fees for (one night), at a Hotel. I was in another location! Had evidence on my receipt, account and email, and this group at great lakes would not credit? Either part of the Crooks or Uneducated laborers work their. STAY AWAY FROM this so called credit unionGreat Lakes Credit Union
Date: 01/31/2024
GLCU is dedicated to providing financial guidance to our members. In reviewing your feedback, GLCU has shared that updated information is required to provide a resolution to the situation. Please reach out to GLCU at your convenience at ************* to learn more.Review fromMinerva S
Date: 12/28/2023
1 starMinerva S
Date: 12/28/2023
Charged me 7 overdrafts and a total 9 in the period where my debit card was hacked. I had to transfer money from a shared account during this period which is why said overdrafts were incurred.If all 9 are not resolved and refunded, our family will be leaving GLCU along with a very large savings account in the top %1 of your members.Since you clearly don't care about poor people maybe you will when your bottom line is hit.Great Lakes Credit Union
Date: 01/09/2024
**** has reached out to our member and refunded all fees incurred during this unfortunate situation. We apologize for any inconvenience this may have caused.Review fromMelody F
Date: 11/17/2023
1 starI have called many times each time the wait to talk to a person is unreal. Today I just need to make sure they followed through with correcting my name that they were supposed to do LAST YEAR and to remove the secondary person. I did the pay off but did it go through? How will myntitle look? I have waited at this point more than 2hrs!!! to talk to someone. they said we can do a chat, great! WRONG, they will only assist you if its online banking, s******* anyone else who needs help
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.