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Business Profile

Dermatologist

Derick Dermatology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    This is in reference to complaint ID ********. The Business has scheduled my procedure for the same day it was originally scheduled. While I have to go to an inconvenient location at an inconvenient time, my issue is resolved and my complaint can be closed. 

    Sincerely,

    ****** *******ent, it was scheduled in the office by an employee. They selected the person who would be scheduled to complete my procedure. The woman I spoke with was not very empathetic and seemed to have a script rather than being solution-oriented. I find it completely unreasonable for me to shoulder the burden of the scheduling error on their end. I should have been fit in on the schedule somewhere else on my originally scheduled day.

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    attached

    Business Response

    Date: 01/20/2025

    Derick Dermatology Office Manager, ***** *., reached out several times to discuss complaint filed by Mr. ********* by phone call on Thursday, 1/16/25, and by phone call and text message on Friday, 1/17/25.  Text message and voicemail messages were left inviting Mr. ******** to call back to discuss complaint in order to reach a resolution.  As of 1/20/25 Mr. ******** has not called back or responded to text message; therefore, concerns mentioned in complaint have not been able to be addressed and discussed.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22292029

    I am rejecting this response because: 

    Just called per business request and was told manager at ************ is out for the day. It's 3:50 p.m...

    This practice clearly doesn't care. 


    Sincerely,

    ****** *******

    ce. I expect Derick Dermatology to make this right immediately.

    Business Response

    Date: 10/03/2024

    We have received your complaint. Please call the office to discuss.

    Business Response

    Date: 10/10/2024

    The business and customer spoke after this response was submitted. Patients refund was processed on 10/8. 

    Customer Answer

    Date: 10/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ***** Dermatology for approximately 2 years. I had stopped going because my issue had been resolved. I received an invoice from them for $500-+ dollars for services that were performed over a year and a half ago without insurance being charged. When I called I was told that they billed the wrong insurance company and thats because I didnt give them updated information. By the time the billed the correct insurance company insurance denied the charges because they waited so long. Its not right that I get a bill almost 2 years later and now they are charging me interest on it as well. Had they called me initially and told me it was the wrong insurance 1.5 years ago it could have been corrected. (If that was the real reason) I would like to have them waive the charges as I feel like it was their fault.

Derick Dermatology is NOT a BBB Accredited Business.

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