Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Parisi Paving tear out and replace an older driveway the first week of May 2023. When I got home from work, I noticed long, tan streaks over much of the driveway. I thought it was just mud that would wash off. For seven days after the driveway was installed, we parked on the street and in the neighbors driveway. When the mud did not clean off, I contacted Parisi. ***** Parisi and his son came out. He said it was mud that would wash off when we got more rain and offered to seal the driveway in fall for free. It never got better; it got worse. Now, the entire driveway is covered in huge tan marks. A contractor of a friend came out and looked at it and said the asphalt wasnt hot enough and that the asphalt is not correctly installed. He said it needs to be redone. He said the streaks are from a very filthy or ***********************, and it would not come off. Also, there are now two sunken spots where water stands. Im concerned of further damage if that standing water freezes in the winter as well as being dangerous. I have called Parisi three times and sent five emails, including many photos, with no response at all. I have all the documentation. I have many more photos but keep getting a message they are too big to attach. An FYI. My adult son, *************************, lives with me and was home when the driveway was done. He paid the bill in full when they finished.

  Business Response

  Date: 10/23/2023

  To Whom It May **************** am happy to inform the BBB  that we talked with the client last week and came up with a mutually agreeable plan to rectify the situation. The agreeable plan was to repair the pavement's low spot (which was been completed today) and we have a plan to seal the pavement in spring of **** once the weather and Mother Nature allows. Our customer, ***************************, understands that the sealcoat season typically begins in late May/ early June once the weather and outside temperature allows. ******** will let us know when she is ready for the sealing after the trees are done dropping their seedlings in spring. We agree to that plan and we look forward to getting the sealcoating completed.

  To show good faith and a commitment to our customer we are actually going to provide ******** with her second coat of sealer free of charge.

  We are sincerely very happy that we were able to get the issue resolved with our customer. We appreciate our customers and we look forward to keeping ******** our customer forever! 

  Thank you for allowing us the opportunity to address our customer's concern and get the issue resolved. We greatly value our A Rating with the BBB and our goal is to keep that excellent rating forever.

  Respectfully,

  ***** Parisi