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Business Profile

Assisted Living Facilities

Ignite Medical Resort - Hanover Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother was under the care of this company for a month, leaving on February 2nd, 2024. They sent a bill in the mail in late June for $400.80. This was promptly paid through the bank. The next month, another bill was sent stating the bill has yet to be paid. I called and left 3 messages on the business admins phone and my call was never returned. I checked with the bank and confirmed it was paid back in June. I called the nurse liaison and she stated she has nothing to do with bills and cannot help me further. I called again and left a message that was never returned. Today I received another bill for the same amount. I need the bills to stop, they are aggravating my ill and disabled father and no one will respond when I try to contact them to stop the bills when the bill has been previously paid.

    Business Response

    Date: 09/16/2024

    Hello,

    So sorry for the delay in responding.  Without being given the guest's name, had to do a bit of research.  To give some context, billing from a skilled nursing facility with insurance or private pay isn't an exact science.  I needed to check a few things out before responding, but we do show that the account is paid in full.  Unfortunately, the payment wasn't posted before the next statement was sent which is why the complainant received another invoice. 

    There shouldn't be any more coming her way.  We are here if she has any additional questions.  She is welcome to call the company's CareLine at any time at ************ if further assistance is needed.  

    Thank you, 

    *****************

    Ignite Medical Resorts

    Customer Answer

    Date: 09/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

Ignite Medical Resort - Hanover Park is NOT a BBB Accredited Business.

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