Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern , i want to submit my complain of Hobi international Inc and ask the help from you to solve my after sale problem. On 2nd Oct,i had a deal with Hobi team for 989 pcs used iphone 8,unit price is 82 usd ,total value ***** usd.i was told those devices will be unlock within 2-3 weeks on 3th Oct before we closed the deal ,but after we received them ,they didnt finish unlocking within the promise time ,i kept send email require to solve ths issue on 20th Oct ,26th Oct ,30th Oct ,2nd Nov ,6th Nov ,9th Nov ,10th Nov ,13th Nov ,21th Nov ,27th Nov ,till now more than 2months pass this issue still has not been solved,we meet great loss for this delay since we are unable to resale them before them finish unlocking and during this period ,this market drops seriously ,**** can not solve the problem and refuses our return & refund asking ,We are disappointed with ****'s attitude and approach handling after-sales issues. We hope BBB can help us solve the problem .we will no longer accept further waiting, we want returns the goods and get refunds,thankyou for your help.

  Business Response

  Date: 12/12/2023

  As a response to BBB complain ID ******** , first HOBI International, **** would like to acknowledge
  that there have been significant, unforeseen issues with the carrier unlocking procedure on these
  devices. The ability to bulk unlock devices from carrier locking, in this case AT&T locking, is guaranteed
  to corporations such as HOBI through the governments Digital Millenium Copyright Act exemptions
  granted in 2018 and subsequently extended
  ( ********************************************************************************************
  circumvention-of-copyright-protection-systems-for-access-control ). HOBI leverages this ruling to submit
  list to the phone carriers, in this case, AT&T and have the devices unlocked as soon as they are available
  for an order. This process typically takes 2-3 business days to complete. In this case, a subset of the
  devices sold to CHS Technology could not be unlocked as part of this normal process. This issue was
  communicated to Mr. ********************* and we asked for additional time to research the issue. After much
  research, we concluded that the issue with this subset of devices was they were actually carrier attached
  to FirstNet a subsidiary of AT&T that appeared to require a separate unlocking procedure from the
  standard AT&T procedure. Multiple calls and many hours have been exhausted trying to resolve this
  problem with FirstNet. **** had success on Mr. ******* Guos device being unlocked by FirstNet but
  they do not appear to have a bulk unlock procedure as required. The decision not to immediately grant
  a refund was mutually agreed upon with CHS Technology as unlocking these devices seemed to be a
  mutually beneficial solution and, under law, should have been possible. **** has concluded that this
  new process will take too long to accomplish, has offered a credit to the customer, and the customer
  has accepted the credit as a resolution to the matter.