Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21305950
  
  I am rejecting this response because:
  Paramount Fence has not come out to check the issue with the fence. They are scheduled to come tomorrow afternoon. I will respond after they come out and tell BBB what is the status of the bad pickets.
  Sincerely,
  
  ******************************* blade they were cut with.11/30/23 - ****** had to come back out to fix two of the newly installed pickets that were only put in with half of the nails. He said it all looked good, but I was not notified that he was here and he never even talked directly to me. He sent a text when he left.Since this time, I have been waiting for ****** to contact me about the replacement of the other pickets and nothing. I told his worker that the quality of the pickets was very bad quality and not acceptable.To date $1,000.00 is still owed, but with the lack of replacements or something being done about the poor cut pickets, I was waiting for a resolution from Paramount Fence.02/15/23 - I received a 30 day notice and lots of false information about me refusing to pay the final bill. I am waiting for the fence pickets to be replaced and a solution for the poor cut picket tops. The letter stated that they will come and take out the fence and keep my deposit of $2,175.00.

  

  Business Response

  Date: 02/20/2024

  We did take *****'s concerns seriously which is why the 20 boards were replaced as she stated.  After receiving the partial final payment on 11/28/23, ******, her salesperson, called her and left a voicemail asking if she was still having issues with the boards as she only sent a partial payment of her final balance for $1175, leaving $1000 remaining.  In his message he wanted to know when he could meet with her to discuss her concerns and take care of replacing more material to satisfy her.  She did not call or text him back.  In order to take care of her problem, we need to actually be able to meet on site and go over the concerns.  I have spoken to ***** today and she is meeting with ****** and our Sales Manager, ****, next Wednesday 2/28/24 to go over her concerns and get her issues resolved.

  

  Business Response

  Date: 02/28/2024

  ***** is correct, we are working to take care of the problem and she has a meeting with her salesperon, ****** and the sales manager, **** tomorrow.  

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21305950
  
  I am rejecting this response because I met with ****** and **** and we talked about what needed to be replaced or repaired.  They marked 73 boards that need to be replaced.  They still need to sand down lots of the boards that were cut with a dull blade.  I don't have a scheduled date from them when the replacements pickets or sanding will be done.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regarding my complaint against Paramount Fence Company #********-B14ED: A full refund has been issued by Paramount. Thank you for your help regarding this issue.
  
  Sincerely,
  
  ******************************* by Paramount that I will be charged 25% of the entire price of fence ($3260.00) for cancellation of contract. I don't feel that I should have to pay this due to the fact that I am cancelling because the placement of fence on the contract by Paramount cannot be met due to circumstances beyond my control. I am seeking cancellation of fence and return of my deposit of $1630.00 which was paid on June 21, 2023. I do have documents to support this but I cannot upload them.

  

  Business Response

  Date: 08/28/2023

  This complaint was put in over two weeks ago and we just received notification of this on Saturday evening, the 26th.  In the meantime, we have issued full refund for ******'s deposit in two checks.  She should be receiving both checks by the end of this week for the full amount of her deposit, $1630.  We took care of the situation already last week.  I called ****** and checked in with her today about this and regarding her complaint which is when we realized this was two weeks late in getting to us.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me:

  We are currently awaiting a meeting with **** (Rep from Paramount), the city inspector, myself and my husband on Thursday, November 10th at 9:30 am to go over the failed inspection and get information on what repairs are required to close out our current permit before it expires in February of 2023.

  Much appreciated. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/07/2022

  Our Operations Manager has been actively working on this with the city inspector and the homeowner to satisfy what both of them need for the 6' tall run.  The city approved an 8' tall fence for the back 28' only, and 6' tall for the 61' side run of fence.  That is the side that has gaps under the fence and has made the fence taller than 6' in some areas.  **** had left another voicemail for the inspector again last Friday, 11/4/22 to get further clarification on what can be done to solve the problem.  ****, the Operations Manager here, needs to meet the inspector on site later this week to get clear instructions on how to fix this and work with the homeowner as well.  I have spoked to ************************* this morning about this and also left her husband, ****, a message as well.  We have been actively working on this for weeks and will do what it takes for them to pass inspection.