We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

KirbyBuilt Quality Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **********************************, located at ************************************************** purchased an outside free standing Kiosk for our visitors showing mapping of the cemetery, informational contacts, cemetery rules, church announcements etc. The cemetery and grounds are supported by donations, so when we make a purchase it must be a sound one as funds are limited. The County of ******* had also purchased this same Kiosk and had installed it right down the street. We reached out to the County and obtained KirbyBuilt's information from them. So in May 2024 we purchased the identical sign from KirbyBuilt. It arrived in June and the word Built should not be in KirbyBuilt, as it arrived in a zillion pieces having to be completely assembled. We had to have someone assemble it and then had them dig the holes and install it into the ground while anchoring the sign securely with concrete post fill. Fast forward to August and we notice that the posts are bowing. So we took pictures and sent them to KirbyBuilt for review. 1st response (great): Aug 27th; "I apologize for the issue you experienced. Below you will find a copy of your replacement order for your records. We are sending you new engineered posts with metal inserts. As these new posts are thinner than your current posts, you will also need to replace the bolts that connect the message center to the posts. I included those bolts in this order."When I replied with - please refund us $250.00 to pay our installer to uninstall and reinstall with new cement posts, the response was - we took a second look and our engineers state that you installed it to high, the base of the big sign at bottom should be at 38", which was laughable at best as the magazine rack would be hung at an adult's thighs. After responding to this email stating this would not be a feasible height for our kiosk, nor what we purchased, they responded that it was for wheel chair access and they had a no refund policy!

KirbyBuilt Quality Products is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.